1. Overview of Network Management Network Architecture Fault tolerance and Alerts Data Security Performance, SLA Service Provisioning Accounting and Cost Control Business Continuity Planning Staff Management

2. Network Architecture 10 Gb ethernet Backbone 1 Gb ethernet LAN to the desktop 802.11a wireless LAN for mobile users VPN for remote and home users Leased lines for global networks VLAN for VoIP Extranet for hosting and partners

3. Fault Tolerance and Alerts Redundant networks Load Balancing Data Mirroring Notifications

4. Security Firewalls for Internet (DMZ) Firewalls for sensitive databases Unauthorized wireless access Unauthorized network devices on LAN and VPN Malicious software Penetration test, security audit, security response

5. Performance, SLA Capacity planning Monitoring outages Conformance with SLA Financial penalties Trend Analysis

6. Service Provisioning Add, change, or delete circuits Modify reserved bandwidth Change routing protocols Define new classes of services

7. Accounting Calculate network usage Allocate costs to different departments

8. Business Continuity Network outage Escalation process

9. Staff Management Performance evaluation