1. By: Deirdre & Phillip

3.  Definition: The absence of understanding.  Problem: Technology changing and humans only retaining approximately 20% of what we learn.  Solution: Proper training and using the knowledge we have been given. Don’t rely on memory, use a check list and consult up to date manuals.

5.  Definition: A feeling of quiet pleasure or security, often while unaware of some potential danger.  Problem: Being overconfident in routine task and missing the signs of danger.  Solution: Just be aware of this problem and expect to find faults or hazards.

7.  Definition: