1. Method of Research Qualitative approach –Single Case Study –Semi-structured Interviews –On-site Observations (6 Weeks) –Secondary Data

2. Case Study: Buckman Laboratories Organizational Background Manufacturer of specialist chemicals for aqueous industrial systems $300 million company (Sept 1999) International – 102 countries 1000 specialty chemicals

3. K’NETIX® Customer knowledge Competitive intelligence Process knowledge Product knowledge

4. Corporate Knowledge Factual corporate knowledge –Technological know-how –Market know-how Behavioral corporate knowledge –Social interaction of individuals and organizations Proprietary knowledge –Codified

5. KM Development Historical (1945-1991) –International expansion –Problem-solving –Knowledge vision Transformative (1992-1998) –Knowledge sharing –Organizational learning

6. Analysis of Infrastructure Knowledge Architecture –Elements: humans, organizational entities, documents, books, other knowledge repositories, and operating entities –Process: Knowledge Management Transfer Department –K’Netix®: connecting knowledge suppliers and users worldwide Organizational Knowledge Repository (Memory) –K’Netix®: electronic forums, bulletin boards, virtual conference rooms, libraries, and e-mail

7. Analysis of Infostructure Knowledge sharing process

8. Analysis of Infostructure Global Access –Region-focus Forums TechForum (US) EuroForum (Europe) LatinoForum (Latin America) AAAForum (Asia, Australia, & Africa)