2. Copyright © Glencoe/McGraw-Hill Slide 1 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave In this section: Within organizations, there are groups—two or more people—who share a common purpose. This section discusses: Groups Within Organizations Group Behavior

3. Copyright © Glencoe/McGraw-Hill Slide 2 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave What You’ll Learn The differences between formal and informal work groups. Why employees join informal work groups. The factors that influence how groups behave. The meaning of “groupthink.”

4. Copyright © Glencoe/McGraw-Hill Slide 3 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave Why It’s Important To supervise groups effectively, managers must understand the dynamics of group behavior.

5. Copyright © Glencoe/McGraw-Hill Slide 4 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave Key Terms formal work group group cohesiveness informal work group group conformity group norms groupthink

6. Copyright © Glencoe/McGraw-Hill Slide 5 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave Groups Within Organizations formal work groups informal work groups In general, organizations contain two kinds of groups:

7. Copyright © Glencoe/McGraw-Hill Slide 6 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave Group Norms informal rules adopted by a group to regulate the behavior of group members don’t govern every action in a group, only those important to the group’s survival may be based on shared cultural values

8. Copyright © Glencoe/McGraw-Hill Slide 7 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave Group Behavior Group Cohesiveness—the degree of attraction among group members. Group Conformity—the degree to which group members accept and follow group norms. Sometimes group pressure and conformity can lead to: Groupthink—when group members lose their ability to think as individuals and conform at the expense of their good judgment. Informal work groups share similar types of behaviors, including:

9. Copyright © Glencoe/McGraw-Hill Slide 8 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave Group Conformity when group norms are similar to personal attitudes, beliefs, and behavior when they do not agree with the group’s norms but feel pressure to accept them Individual members tend to conform to group norms under certain conditions:

10. Copyright © Glencoe/McGraw-Hill Slide 9 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave

11. Copyright © Glencoe/McGraw-Hill Slide 10 of 10 BUSINESS MANAGEMENT Real-World Applications & Connections GLENCOE Section 14.1 How Groups Behave Fact and Idea Review 1.What is the major difference between formal and informal groups? 2.Name two things than often cause employees to join or initiate informal work groups? 3.Give three factors that influence a group’s cohesiveness. 4.Describe two situations in which group members are likely to conform to group norms.