1. Ms. Almond 2014 Teen Living Question of the Day
Did you run into any roadblocks this weekend? And if so how did you get over them?
Autobiography Presentations

2. Duck Pond Story
Duck Pond Story - Listen carefully as I read and draw what I say below. You will not have time to erase and start over so LISTEN CAREFULLY! I will say each sentence only once!

3. Interpersonal Skills A. Communication
Is the process of conveying information in such a way that the message is received and understood.
There are two categories: Verbal and Non-Verbal.

4. Verbal
Verbal communication involves the use of actual WORDS and is facilitated with ACTIVE LISTENING
Active Listening- A good listener is an active listener who gives the speaker some feedback which lets the speaker know the message is getting through to the listener.
Examples: A smile, nod, or even a comment.
Passive Listening
May hear the spoken words but not the meaning of the words. Does not respond to the speaker in any way. Speaker is unsure if message is being received.

5. Barriers to good listening
Ignoring sounds
Ever just stopped listening ?
Forgetting all or part of the message
We forget 25% of what we hear
Not understanding the message being sent
Slang, accents, or tone of voice can affect this

6. Ways to improve listening skills:
Ask questions to clarify
Pay attention
Be interested
Keep the speaker in mind
Stay focused
Use reflections
Note the speaker’s tone of voice

7. Non-verbal communication involves sending messages without words.
We communicate in other ways too….
With our:
Appearance
Actions/manners
Body Language
Personal Space

8. “The time is always right to do what is right
“The time is always right to do what is right.” - Martin Luther King, Jr.
There is a big difference between what we have a right to do and what is right.- Justice Potter Stewart
Our versions of what is right and wrong may vary…And then what happens? CONFLICT!

9. What’s a conflict?
A struggle between two people or groups who have opposing views.
Types of Conflicts
Power Struggle
Personality Differences
Conflict Resolution
Steps :
1. Identify the problem
2. Identify possible solutions
3. Evaluate each suggested solution
4. Pick the best solution
5. See if the solution is working
6. If necessary, agree to disagree

10. Constructive Methods for handling CONFLICT:
Use I-Messages – Using statements about yourself and your feelings, starting with “I”.
Negotiation – Communicating with others in order to reach a mutually satisfying agreement.
Mediation – A third party is called upon to help reconcile differences between conflicting persons.
Compromise – Both parties agree to give something up to achieve something else.
You win/I lose
I win/you lose
I lose/you lose
I win/you win

11. Conflict Resolution

12. How do you resolve conflict?
Please list 5 ways you resolve conflict in your life.
Turn in as your ticket out the door.