1. Displaying appropriate behaviour to promote co-operation Working co-operatively requires team members to complete their individual responsibilities and duties Working co-operatively requires team members to complete their individual responsibilities and duties

2. Scenario 1 Ariel is feeling overworked. When he arrives at 6.30am to start his shift, he has to complete tasks not completed by the Late shift staff. This then means that his duties are not finished by the time the children arrive at 7.00am. He is concerned that he looks disorganised and stressed when families and children arrive. When he thinks about it, he realises that for the past two weeks there have been several casual staff working on the Late shift. Ariel is feeling overworked. When he arrives at 6.30am to start his shift, he has to complete tasks not completed by the Late shift staff. This then means that his duties are not finished by the time the children arrive at 7.00am. He is concerned that he looks disorganised and stressed when families and children arrive. When he thinks about it, he realises that for the past two weeks there have been several casual staff working on the Late shift.

3. Problems “A question proposed for solution or consideration” “A question proposed for solution or consideration”

4. Problem solving Problem solving occurs on a daily basis in children’s services Problem solving occurs on a daily basis in children’s services The majority occurs as an informal process between children, staff members and families The majority occurs as an informal process between children, staff members and families Simple problems are usually resolved through discussion and simple changes Simple problems are usually resolved through discussion and simple changes

5. Problem solving cont. At other times there may be a need to implement a more formal approach for resolving larger problems or conflicts At other times there may be a need to implement a more formal approach for resolving larger problems or conflicts Sometimes the policies and procedures of a service will help to understand how conflict is managed Sometimes the policies and procedures of a service will help to understand how conflict is managed