1. Chapter 18 Managing Human Resources Business Management Mrs. Deady

2. Objectives Identify the components of human resource management Explain how managers influence motivation Describe ways to maximize employee performance Explain the importance of delegation Explain how to assess motivational techniques used to increase performance levels

3. Definitions 18.1: Developing and Keeping Human Resources Human resources – personnel; people employed in a business Human resource management – a business department that recruits and manages employees Labor union – organization that represents workers in their dealings with employers regarding bargaining for wages, benefits, job security, working conditions Educational activities – actions that prepare employees for advancement in the organization Developmental activities – actions that prepare managers to lead the company into the future

4. Definitions 18.1: Developing and Keeping Human Resources, cont’d Cost effective – economically worthwhile in terms of what is achieved for the money spent Employee complaint procedure – formal procedure for handling employee complaints Equal Employment Opportunity Commission (EEOC) – federal agency responsible for enforcement of laws and regulations designed to protect employees. Pregnancy Discrimination Act – an example of a law enforced by the EEOC requiring that employers treat pregnant employees the same as other employees when determining benefits

5. Components of Human Resource Management  Recruiting and screening employees  Managing dealings with unions  Overseeing employee training and development  Resolving day-to-day problems  Ensuring equal opportunity  Handling employee termination

6. Requirements of Training and Development Determine your needs Design your program Implement your program Evaluate your program for effectiveness

7. Definitions 18.2: Motivating Employees Theory X – belief that employees are basically lazy and need constant supervision Theory Y – belief that employees are responsible, like to work, and want intrinsic rewards Hygiene factors – compensation, working conditions, and fair company policies – needed to ensure employees are not dissatisfied Motivating factors – achievement, recognition, responsibility, advancement, growth, and reward from doing the work itself.

8. Definitions 18.2: Motivating Employees, cont’d Job enlargement – act of increasing the tasks, responsibilities, and scope of a job Job enrichment – making a job more rewarding and less monotonous by adding elements ad a different or higher skill level Telecommuting – performing some or all of the job away from the business Family leave – allows employees to take time off work to attend to significant personal events (birth, death, family illness) without fear of job loss Flextime – allows employees to choose work hours and days most effective for their personal life

9. Definitions 18.2: Motivating Employees, cont’d Management-by-objectives – employees are involved in setting their own objectives and gauging their own progress Work team – group of employees assigned a task without direct supervision, and are responsible for results Performance evaluation – process of judging how well an employee has performed the duties and responsibilities associated with a job.

10. Motivational Techniques to Maximize Employee Performance Provide meaningful work Allow scheduling flexibility Involve employees in decision making Give recognition Provide performance evaluations Reward performance

11. Regarding the Motivation Program’s Effectiveness: Is it working as a motivator? Does it need revision? Is it worth the cost? Can it be done a better way?