1. TRAINING – A RETURN ON INVESTMENT?

2. Links to individual programs here Training webpage.

3. Library resources training.

4. Costs include: Time preparing for and delivering sessions Time developing & updating content Time spent on personal development, updating skills Administration time, for example, creating support materials & forms, managing registrations, marketing & finance functions Staff costs.

5. Is there an identifiable and measurable benefit to the Library resulting from the expanded training program? and Is there an identifiable and measurable benefit to the organisation ? Research Question.

6. Income Increased membership Increased use of resources Increased web page activity Increased training participation Self-rated assessment of increased competence or efficiency Measuring return on investment.

7. Income.

8. Membership.

9. Example of an above average membership day that co- incided with training advertising or delivery.

10. Legend: ↓ above av. enrolment ↓ above av. Enrolment & training event Training events linked to high enrolment.

11. library 74% of survey respondents who attended library resources training were already members. 50% of non library members joined as a result of attending training.

12. Web page activity.

13. Usage activity correlated with program advertising.

15. Jan 2013 email advertising Library resources training. Link to training page

17. Training participation.

18. Survey respondents: 100% of respondents indicated they had gained value from the session/s they attended. Participation.

19. Self-rated assessment of increased competence or efficiency.

20. Increase in knowledge Increase in skill or competence Increase in confidence Increase in transmittable skill Increased efficiency (time) Personal value.

21. Skills Library resources training respondents Skills training respondents Overall value.

22. Value to attendees of the skills program Value to attendees of the library resources program

23. Estimation of time saved by attending library resources training. Estimation of time saved by attending skills training.

24. Library Use of library resources after training

25. Increased popularity of the Library and library service Increased use of resources Increased recognition of the value of the library service at the Executive & CEO level Increased income Increased proficiency or efficiency, as both of these factors can be measured as a cost saving. Return on investment – what am I looking for? Return on investment – what matters to the organisation?

26. Increased income Increased use of resources Increased recognition at the Executive & CEO level Increased popularity of the Library and library service Increased proficiency or efficiency, as both of these factors can be measured as a cost saving. ROI evaluated.

27. ‘It was the best workshop I ever attended because the teacher was excellent’ ‘Had an individual session when it was offered. This was scheduled in and was fantastic. I use the data base search skills learnt constantly’ ‘The sessions, in particular the Google searching session, have made my searching for relevant work related information on the internet more targeted and productive.’ ‘Thank you for making training available and I feel confident that I can approach library staff with specific questions.’ ‘These sessions have increased the value of the Library to the organisation, through the provision of free or low-cost training by in-house specialists who are both familiar with the types of knowledge required by the organisation's staff and available for follow-up or individual advise if required.’ ‘Extremely valuable - the instructor was patient and very helpful’ ROI evaluated.