1. IN COMMERCIAL CONFIDENCE © BRITISH TELCOMMUNICATIONS Innovation in Public Services LGC Future Leaders Network Simon Yellowley BTGS Regional Director NEY&H Local Gov 19/03/2012

2. BT Mobility - 2 Technical Innovation in Public Services WHAT is Technology Innovation? Historical – Innovation Quiz WHY is it relevant to Public Services? Today – Consumerisation of IT – BYOD, Social Media & Learnanytime HOW will technology change in the next 25 years Future – BT’s Technology timeline Question & Answers

3. BT Mobility - 3 Film clip http://www.youtube.com/watch?v=VN3hF8dX8TM

4. BT Mobility - 4 – To work for an organisation that does something they believe in – Develop new skills and interesting career prospects – Initiate their own learning and development – Blend their private and working lives to work when, where and how they want – Un-tethered workspace – Device freedom – Application freedom 2020 - 5 generations working side-by-side 1. The traditionalists (born before 1946) 2. The baby boomers (1946-1964) 3. Generation X (1965-1976) 4. The millenial / net generation (1977-1997) 5. Generation 2020 (born after 1997) Millenial’s want:

5. BT Mobility - 5 Bring Your Own Device: Culture change I prefer to use familiar technology – allows me to be more productive Employer provided equipment is too old or too slow I prefer to use tools that fit my needs My choice shows who I am My managers do it, why shouldn’t I? I want to improve my work/life balance I want freedom & flexibility – to do my work when, where and how I want I want to make my life easier by using the same device for business and personal use Source: http://news.citrixonline.com/news_release/Consumerisation-of-Technology-Driving-Dramatic-Productivity-Gains-in-One-in-Three-Businesses/?p=1988 Quote source: http://www.isaca.org/About-ISACA/Press-room/News-Releases/2011/Pages/ISACA-Survey-Bring-Your-Own-Device-BYOD-Trend-Heightens-UK-Online-Shopping- Risk.aspx

6. BT Mobility - 6 Productivity and flexibility benefits Source: IDC 2011 Consumerization of IT Study, http://idc.cycloneinteractive.net/unisys-iview-2011/en/ Places from which iWorkers have sent/received email, Facebook posts or texts for business

7. BT Mobility - 7 From flexible working to social networking BT is a pioneer in flexible working 2009 - Knowledge Management & Collaboration Strategy launched And today: – We have rich set of internal wikis and blogs – Employees are encouraged to share what they know and participate in online communities BT Home Welcome to BT Blog Central Route2Learn

8. BT Mobility - 8 Film clip http://www.globalservices.bt.com/uk/en/casestudy/elthor ne_park_high_school

9. BT Mobility - 9

10. BT Mobility - 10 2009 3M Apps 2010 5Bn Apps “It’s all about data centre infrastructure” “It’s a network infrastructure problem” “It’s a security issue” “Let’s define the problem and come up with a solution” “It’s all about your mobility ecosystem” “It’s an application problem” Maximise productivity, flexibility, talent, satisfaction & costs

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