1. © GS1 Australia 2012 Australia Becoming a networked organisation KM Singapore 2012 Nicky Hayward-Wright

2. © GS1 Australia 2012 Background 2

3. © GS1 Australia 2012 The approach 3 People Purpose Pathway Planning Persistence © Change Management Toolkit 2011

4. © GS1 Australia 2012 Understand your people 4 Social communication and collaboration tools Knowledge base

5. © GS1 Australia 2012 Social media readiness 5 −Create −Converse −Critique −Collect −Join −Spectate −Inactive

6. © GS1 Australia 2012 Purpose 6 © Susan Gautsch, Pepperdine University, Graziadio School of Business and Management.

7. © GS1 Australia 2012 Pathway Link with related strategies 7 Short, mid and long term goals Governance Roll out plan Monitoring and adapting

8. © GS1 Australia 2012 Goals 8

9. © GS1 Australia 2012 Roles & Responsibilities 9

10. © GS1 Australia 2012 Digital behaviour 10

11. © GS1 Australia 2012 Information governance 11

12. © GS1 Australia 2012 12 Group Management

13. © GS1 Australia 2012 What – When – Where 13 Type Yammer Yammer group Yammer direct mail IntranetemailAX F-2-F (Phone) General update   Suggestion  Idea  Problem to solve  Request for help  Group updates  Project updates  Formal announcement    Formal document   Confidential    Specific action  

14. © GS1 Australia 2012 Planning Management endorsement & engagement Licencing Governance User engagement (existing and new) External network pilot Communication Training Monitoring & adapting 14

15. © GS1 Australia 2012 Persistence 15

16. © GS1 Australia 2012 16 Persistence © Susan Gautsch, Pepperdine University, Graziadio School of Business and Management.

17. © GS1 Australia 2012 17

18. © GS1 Australia 2012 18 Credits References Sverdlov, G. (2012). Global social technographics update 2011: US and EU mature, emerging markets show lots of activity [blog] 4 January 2012. Retrieved from: http://blogs.forrester.com/gina_sverdlov/12-01-04- global_social_technographics_update_2011_us_and_eu_mature_emerging_markets_show_lots _of_activity http://blogs.forrester.com/gina_sverdlov/12-01-04- global_social_technographics_update_2011_us_and_eu_mature_emerging_markets_show_lots _of_activity Williams, B. (2010). When will we work out loud? Soon! [blog] 29 November 2010. Retreived from: http://thebryceswrite.wordpress.com/2010/11/29/when-will-we-work-out-loud- soon/ http://thebryceswrite.wordpress.com/2010/11/29/when-will-we-work-out-loud- soon/ Images The following images have been used with permission: Content + Conversation, Susan Gautsch, Pepperdine University, Graziadio School of Business and Management. How warmly are you engaged on Yammer, Susan Gautsch, Pepperdine University, Graziadio School of Business and Management. P5, Michelle Lambert, Change Management Toolbox. Uncertainty http://theobservereffect.wordpress.com/2011/03/09/the-need-for- uncertainty/http://theobservereffect.wordpress.com/2011/03/09/the-need-for- uncertainty/ Other images via Microsoft Clip Art or author prepared.

19. © GS1 Australia 2012 Australia Contact Details Nicky Hayward-Wright Senior Advisor, Knowledge Management GS1 Australia M: + 61 417 404 427 E: nicky.hayward-wright@gs1au.orgnicky.hayward-wright@gs1au.org http://twitter.com/#!/nickyhw http://storify.com/nickyhw http://au.linkedin.com/in/nickyhaywardwright