1. 3 - kinds of performance measures. How much did we do? How well did we do it? Is anyone better off? RBA in a Nutshell 2 – 3 - 7 2 - kinds of accountability Population accountability Performance accountability 7 - questions from ends to means in less than an hour. plus language discipline Results & Indicators Performance measures

4. Present Location Destination Means to get from here to there RBA – the Journey Analogy Results Indicators Baselines Story behind the baselines Report Cards Measurable improvement in quality of life for children, adults, families and communities Partnerships What works No-cost / low- cost and 1%s Charts on the wall Action Plans Turning the Curve Turned Curves Performance measures Clear language FPSI