1. BC Helpdesk Association Turning IT into an Engine for Growth Andrew W. Pruett, Manager, Major Mine Projects Information Services, Teck Resources

2. About Our Organization Canadas largest diversified mining, mineral processing and metallurgical company World leader in the production of copper, steelmaking coal and zinc, molybdenum and specialty metals, with interests in several oil sands development assets Expertise across the full range of activities related to mining, including exploration, development, smelting, refining, safety, environmental protection, product stewardship, recycling and research Actively exploring in countries throughout the Americas, Asia Pacific, Europe and Africa Owns or has interests in 13 mines in Canada, the USA, Chile and Peru Global workforce of over 12,000 employees 2

3. Teck Sets Goals 100% commitment to sustainability Make a positive impact to the communities were serving Be the partner of choice Green energy initiatives Comply with increasing regulations Become a triple bottom line company 3

4. Teck IT Steps Up 2006 Create standardized, shared Infrastructure Centralize operations Provide instant access to critical data Roll out change on a global scale 4

5. Build Global Shared Services Standardize infrastructure to gain economies of scale Built compact, transportable networking and storage, virtually managed services for exploration/corporate offices. Commitment to virtualization for redundancy, resiliency and scale Shared storage for de-duplication, compression and extension of the amount of storage available onsite Wired and wireless connectivity to the Teck network Disaster recovery strategy replicates backup data offsite Shared services enterprise support service desk. 5

6. Centralize Operations Technology platform consolidation Standardized process, procedures and technical resources Streamlined approach for remote support; no more dedicated staff Implemented backup, disaster recovery solutions. 6

7. Global Scale Roll Out 7 2007 Mining Operations Red Dog Mine, AK Pogo Mine, AK Pend Oreille, WA Lennard Shelf, AUS Highland Valley, BC Antamina, Peru Trail, BC Corporate Offices Vancouver (HO) Toronto (Sales) Spokane Exploration Beijing, China Perth, Aus Melbourne, Aus Brisbane, Aus Lima, Peru Guadalahara, MX Brasilia, BR Santa Fe, BR Rio Novo, BR Araguaia, BR Santiago, CHILE Windhoek, Namibia Ankara, Turkey Reno, NV Kamloops, BC

8. Global Scale Roll Out 8 Corporate Offices Vancouver Toronto Spokane Santiago Beijing Mining Operations Trail, BC Red Dog, AK Pend Oreille, WA Pogo, AK Lennard Shelf, AUS Highland Valley, BC Antamina, Peru Duck Pond, NFL Quebrada Blanca, CHILE Carmen De Andacollo, CHILE Exploration Beijing, China Perth, Aus Melbourne, Aus Brisbane, Aus Lima, Peru Guadalahara, MX Brasilia, BR Santa Fe, BR Rio Novo, BR Araguaia, BR Santiago, CHILE Windhoek, Namibia Ankara, Turkey Reno, NV Kamloops, BC 2008

9. 2009 Global Scale Roll Out 9 Corporate Offices Vancouver Toronto Spokane Santiago Beijing Calgary Mining Operations Trail, BC Red Dog, AK Highland Valley Copper, BC Antamina, Peru Duck Pond, NFL Quebrada Blanca, CHILE Carmen De Andacollo, CHILE Exploration Perth, Aus Lima, Peru Guadalahara, MX Santiago, CHILE Ankara, Turkey Cardinal River, BC Coal Mountian, BC Elkview, BC Fording River, BC Greenhills, BC Like Creek, BC X X X X X X X X X X X

10. Global Scale Roll Out 10 2010 Corporate Offices Vancouver Toronto Calgary Spokane Santiago Beijing, CH Mining Operations Trail, BC Red Dog, AK Highland Valley Copper, BC Antamina, Peru Duck Pond, NFL Quebrada Blanca, CHILE Carmen De Andacollo, CHILE Cardinal River, BC Coal Mountian, BC Elkview, BC Fording River, BC Greenhills, BC Like Creek, BC Exploration Perth, Aus Lima, Peru Guadalahara, MX Santiago, CHILE Ankara, Turkey Windhoek, Namibia Demir, Turkey Etili, Turkey Limerick, Ireland Mulingar, Ireland Wicklow, Ireland X X X X X X X X X X

11. Global Scale Roll Out 11 2011 Advanced Projects Relencho, Chile QB Phase 2, Chile Mesaba, MN, USA Galore Creek, BC Quintette, BC Fort Hills, AB Frontier, AB Equnox, AB Lease 421, AB Corporate Offices Vancouver Toronto Calgary Spokane Santiago Beijing, CH Mining Operations Trail, BC Red Dog, AK Highland Valley Copper, BC Antamina, Peru Duck Pond, NFL Quebrada Blanca, CHILE Carmen De Andacollo, CHILE Cardinal River, BC Coal Mountian, BC Elkview, BC Fording River, BC Greenhills, BC Like Creek, BC Exploration Perth, Aus Lima, Peru Guadalahara, MX Santiago, CHILE Ankara, Turkey Windhoek, Namibia Demir, Turkey Etili, Turkey Limerick, Ireland Mulingar, Ireland Wicklow, Ireland X X X X X X X X X X

12. 12 Result: Teck Employees Are More Productive IT environment grew from 30 VMs in 2007 to 300 VMs in 2011 Employee productivity Increased by 30x We manage more with less staff – 2007 went from 6:1 VM/employee ratio to 50:1 Productivity Increase By 30x

13. Life After Massive Change Online data can be analyzed globally; led to millions in new mining revenue Geologists spend more time finding next economic deposit The companys critical data is protected Instant access to shared data throughout the global network IT provides business resources in minutes Remote IT deployments happen 30 times faster Remote support is simple and streamlined 13

14. What's Next? More organic growth Instill more flexibility Make greenfield investments Investment in new build up of relationships 14

15. Challenges 1.Organizational fault lines 2.Collaboration Curve(s) 3.Data Explosion! 15

16. Organizational Fault lines 1.Organization: Something made up of elements with varied functions that contribute to purpose of a whole. 2.Fault: A fracture in the continuity of a formation caused by a shifting or movement in the structure. 3.Organizational Fault Lines: Elements with varied functions loose the continuity of the structure through movement. 16 Aging workforce Cultural Differences Production Targets Resource Scarcity Attrition Planning Cross Pollinisation High Performance Culture Work Culture

17. Collaboration Curve(s) 1.Interaction Costs: Money and time expended whenever organizations exchange goods, services or ideas internal or external. 2.Economic friction has reduced so dramatically that its causing the entire world to reorganize rapidly. Why? 17 ToolsResources Connectivity Average cost of streaming a movie in 1998 $270 today less then $0.04. Connectivity is now Utility. Generations wired to work on 140 CR or less. Raised in the digital age. Only know how to work with these tools

18. Data Explosion 18

19. How to Respond 1.What do corporations do? ADAPT 2.Corporations will not stop the drive of the consumer experience. 3.Dont ignore the change embrace it. 4.Tools for MGMT are slow to market but are coming. 19

20. Thank You 20