1. Start Now Infrastructure Solutions The Foundation for e-business

2. IT Problems? Is your IT budget skyrocketing but you still find… Is your IT budget skyrocketing but you still find… w systems online? It takes months – or years – to get new systems online? d out something else breaks? Every time a new application is rolled out something else breaks? quires application rewrites? Putting your systems on the web requires application rewrites? k to each other? Your departmental systems cant talk to each other? e rollin Your Line of Business executives are rolling out their own systems ? The skills you need are increasingly scarce and expensive? Your web site is down more often than it is up – an embarrassment more than an asset? …you need e-Infrastructure, and you should Start Now! …you need e-Infrastructure, and you should Start Now!

3. In. fra. struc. ture 1. An underlyingbase or foundation especially for an organization or a system. 1. An underlying base or foundation especially for an organization or a system. 2.The basic facilities, services, and installations needed for the functioning of a community or society …transportation and communications systems, water and power lines… 3.The greatest factor in determining the future success of any company

4. The Internet Phenomenon 122 Million Americans online 122 Million Americans online Jupiter Research, spring 2000 2.6 Trillion e-mail messages worldwide 2.6 Trillion e-mail messages worldwide IDC, Sept., 2000 2.7 Billion web pages, growing by 5 million/day 2.7 Billion web pages, growing by 5 million/day NEC Research, Oct. 2000 Online adults who shop on the net – 56% Online adults who shop on the net – 56% Roper Starch, Oct. 2000 Homes with high speed access – 3.1 million Homes with high speed access – 3.1 million Telecommunications Reports International, June 2000 Online small businesses with e-commerce in 2000: 34% Online small businesses with e-commerce in 2000: 34% IDC, Mar. 2000 New domain names registered each week: 368,200 New domain names registered each week: 368,200 Network Solutions, Nov. 2000

5. The Internet Dilemma e-business is essential to remaining competitive… e-business is essential to remaining competitive… Capitalize on explosive Internet growth Expand market reach Extend operational & service availability Lower cost of doing business Complexity and potential risk seems prohibitive Complexity and potential risk seems prohibitive Lost image through highly visible failures Potentially massive capacity/performance peaks Disparate systems must be made to work together Need to deploy applications at web speed Cost, security, privacy…?

6. Phases of e-business Adoption Accesse-mailBrowserWebsiteSimple e-commerce Complex e-commerce Web Services Internet Access Bus. Intelligence Integrated activities New businesses e-commerce e-mail Acquisition Migration & Retention Website Research & Information Gartner Group & Arthur Anderson

7. Early e-business adoption 0% 100% 80% 60% 40% 20% 0% 5% 15% 50% 72% 78% 85% Gartner Group & Arthur Anderson Accesse-mailBrowserWebsiteSimple e-commerce Complex e-commerce Web Services Internet Access Bus.Intelligence Integrated activities New businesses e-commerce e-mail Website Research & Information Inflection

8. Planned e-business adoption eMarketer 2000 0% 100% 80% 60% 40% 20% 199920002002 7.5% 37% 72% e-commerce AdoptionSolutionSize$BGrowth(YTY)e-commerce6.348% CRM9.335% Business Intelligence 6.015% Supply Chain 4.929% - IBM Research Snapshot Primary solutions

9. Infrastructure Primary e-business Solutions On-line Marketing On-line Marketing Customer self-service Customer self-service On-line support On-line support On-line sales On-line sales Customers Suppliers e-business BusinessOperations CustomerRelationshipManagementSupplyChainManagement Inventory Mgt. Inventory Mgt. Procurement Procurement Forecasting Forecasting Logistics Logistics Business Intelligence Business Intelligence Internal tracking/ reporting Internal tracking/ reporting Development collaboration Development collaboration Human Resources Human Resources

10. Infrastructure Bringing Them All Together Supply Chain Management Supply Chain Management e-business Customers Suppliers Business Operations Business Operations Customer Relationship Management Customer Relationship Management

11. e-Infrastructure? In an e-business world, infrastructure IS the game In an e-business world, infrastructure IS the game Without the right infrastructure …the best ideas will fail …the cleverest websites will crash Infrastructure is a technology issue…? Infrastructure is a technology issue…? Infrastructure is a strategic business issue Infrastructure is a strategic business issue Customer service, sales, supply chain, HR, … 2001 forecast… –$7.5 trillion in business-business commerce –$4.2 trillion in business-consumer commerce –$100 billion in mobile commerce …the springboard to e-business success …the springboard to e-business success

12. An e-business Infrastructure …integrated into one, consolidated e-business Databases E-mail Websites Networks Management Applications Employees Customers Suppliers Open standards-based, cross-platform Open standards-based, cross-platform Intelligent, end-to-end connected Intelligent, end-to-end connected Scalable and always on Scalable and always on Java XML Linux

13. Start Now Infrastructure DB 2 NIVERSAL U DATABASE IBM …providing a foundation for e-business, from $25,000* E-Mail E-Mail Instant Messaging Instant Messaging Data Sharing Data Sharing Website Website Internet/Intranet Internet/Intranet Windows 2000 Windows 2000 Linux Linux Services Hours = 30-154 hours Services Hours = 30-154 hours SametimeSametime Lotus *All prices are US Dollars and subject to Business Partner adjustment Applicationscenarios

14. Find more information… – –Check out the IBM Web site for Small and Medium Businesses – –White papers: IBM Start Now Solutions for e-business Infrastructure Field Guide – –Detailed information on IBM Infrastructure components – –Contact a qualified IBM Start Now Business Partner www.ibm.com/software/smb Start Now! What should you do next?