1. FLM in Action: Technical Solutions Chris Scott Head of Operations, Arch Exploiting Adobe Technologies in SAP

2. Implementing SIFbA Solutions What processes are companies using FLM for? How are FLM processes triggered? How do users interact with FLM processes? How does data get sent back to SAP? Agenda Technical Summary

3. Implementing SIFbA Solutions What processes? Form ProcessesSAP application Invoice / Credit note requestSales & Distribution Requisitioner goods receiptMaterials Management Cheque ReceiptFinancials Joiners / Movers / LeaversHuman Resources Work order updatePlant Maintenance

4. Implementing SIFbA Solutions What processes are companies using FLM for? How are FLM processes triggered? How do users interact with FLM processes? How does data get sent back to SAP? Agenda Technical Summary

5. Implementing SIFbA Solutions Triggering Options System-initiatedUser-initiated Feedback questionnaire (off-line)FLM Portal SAP OutputESS/MSS/SAP EP Child/chained processesBSP Portal Forms triggered by SAP WorkflowSAP GUI Inbound xml / idoc Linklaters Camelot Various Informa DCLG Anglian Water

6. Implementing SIFbA Solutions Example: Custom Portal at Zalaris Link to Absence Page Placeholder iViews

7. Implementing SIFbA Solutions Example: Custom Portal at Zalaris Workflow description List of absences Link to Form

8. Implementing SIFbA Solutions Example: Custom Portal at Zalaris Custom iView with FLM form

9. Implementing SIFbA Solutions Example: Custom Portal at Zalaris Normal Submit Option

10. Implementing SIFbA Solutions What processes are companies using FLM for? How are FLM processes triggered? How do users interact with FLM processes? How does data get sent back to SAP? Agenda Technical Summary

11. Implementing SIFbA Solutions How do users interact with FLM Processes? FLM Portal Inbox Custom Portal Inbox SAP Universal Worklist Notification e-mail with URL link E-mail (off-line) Linklaters OCS Informa Tasnee, TfL Various SAP GUI Anglian Water

12. Implementing SIFbA Solutions What processes are companies using FLM for? How are FLM processes triggered? How do users interact with FLM processes? How does data get sent back to SAP? Agenda Technical Summary

13. Implementing SIFbA Solutions Via SAP Portal infrastructure HTTP / HTTPS via BSP E-mail PDF or data Returning data back to FLM Linklaters Anglian Water Various

14. Implementing SIFbA Solutions What processes are companies using FLM for? How are FLM processes triggered? How do users interact with FLM processes? How does data get sent back to SAP? Agenda Technical Summary

15. Implementing SIFbA Solutions Technical Summary: FLM Trigger Trigger Point Delivery Technology Notification Submission Technology FLM PortalSAP EPn/a: User-drivenSAP EP MSS/ESSSAP EPn/a: User-drivenSAP EP IntranetBSPn/a: User-drivenHTTP InternetPre-renderedn/a: User-driven HTTP E-mail with attachment SAP TransactionSAP GUIn/a: User-drivenHTTP SAP MobilePre-renderedn/a: User-drivenE-mail with attachment SAP Output SAP EP BSP Off-line e-mail E-mail SAP EP HTTP E-mail with attachment

16. Implementing SIFbA Solutions Technical Summary: User Access Methodologies Access PointDelivery TechnologyNotification Options Submission Technology FLM Portal InboxSAP EP None E-mail E-mail with Link to Inbox E-mail with Link to Form SAP EP Custom Inbox SAP EP (webDynpro) BSP None E-mail E-mail with Link to Inbox E-mail with Link to Form SAP EP HTTP UWLSAP EP None E-mail E-mail with Link to Inbox E-mail with Link to Form SAP EP E-mailOff-line e-mailE-mail with attachment HTTP E-mail with attachment SAP Office InboxSAP GUI None E-mail HTTP

17. Implementing SIFbA Solutions Technical Summary: PDA solutions Access PointDelivery TechnologyNotification Options Submission Technology E-mail without form E-mail only E-mail Flex E-mail with attachment HTTP E-mail with attachment

18. FLM in Action: Technical Solutions Chris Scott Head of Operations, Arch Exploiting Adobe Technologies in SAP