1. Inland Revenues Relationship with the Voluntary Sector Bob Russell Deputy Commissioner, Service Delivery

2. Strategic Direction of Inland Revenue Case Study Today

3. Our Outcomes Primary Improving the economic and social wellbeing of New Zealanders Intermediate Revenue is available to fund government programmes through people meeting payment obligations of their own accord. People receive payments they are entitled to, enabling them to participate in society Inland Revenues Direction

4. Inland Revenue is responsive in meeting the changing and increasing expectations of government and society We make it easy for customers to get it right and hard to get it wrong Society has confidence that appropriate action will be taken against customers who do not comply Increasingly, paying tax is seen as contributing to society We are professional, approachable, effective and efficient Our Aspirations – Desired Future

5. Target and tailor our activities through understanding our customers Optimise organisational efficiency and reduce compliance costs over time Create an environment which promotes compliance Continually invest in our people and the tools to deliver our future outcomes Our Strategic Direction

6. Target and tailor our activities through understanding our customers

7. How Were Organised to Deliver COMMISSIONER INLAND REVENUE SERVICE DELIVERY BUSINESS DEVELOPMENT AND SYSTEMS PEOPLE CAPABILITIES AND GOVERNANCE OFFICE OF THE CHIEF TAX COUNSEL POLICY ADVICE DIVISION Customer Insight Assistance Assurance Litigation Management

8. Listen learn and understand What challenges do you have doing business with Inland Revenue? What would make a difference? How can we make it easy to get it right and hard to get it wrong? Not for Profits Customer Group

9. Citizens Advice Bureau and Inland Revenue

10. Help individuals to know their rights and access various services Input into the development of social policies and services Act as a public watchdog Citizens Advice Bureau

11. Local initiative Approach based on understanding each others needs & purpose Grown into a more formal partnership (IR media release Oct 2004) Inland Revenue and the Citizens Advice Bureaux Memorandum of understanding NZACAB delivery of Inland Revenue information Resources from Inland Revenue to NZACAB Exploring new ideas 20042007

12. We have experience, but want to test our assumptions Listening to key customer groups is central to Inland Revenues plans Not for Profits is a key customer group We want to create an environment that promotes Compliance: –we want it to be easy for you to get it right, and hard to get it wrong Summary – IR and the Voluntary Sector

13. Questions Thank you…