2. C AMPUS & S TUDENT C ENTERS

3. Learning Objectives - 1 of 1 At the conclusion of this module you will:  Understand the services offered by the Box Office System  Have a general knowledge of the reason behind the Box Office System  Understand the different type of tickets the system can produce  Understand the forms to be completed and the deadlines

4. C AMPUS & S TUDENT C ENTERS What is the Box Office System? – 1 of 1 Press Enter to Continue WCSU developed the Box Office System as means to address Connecticut state law that require pre-printed and pre-numbered tickets to control admission to student events where an admission fee is charged. The system maintains all financial records and maintains the patron file of all customers. The system assumes all responsibility for the collection of fees and transfers those fees to the organization (less any costs).

5. C AMPUS & S TUDENT C ENTERS Box Office Services – 1 of 3 Press Enter to Continue The Box Office System provides ticket and sales support for all events where there is an admission charge, raffle tickets, trip sales and sign-ups, and any other program that needs ticket support. Box Office personnel will sell the tickets and handle any paperwork that needs to be distributed with the tickets (travel due warning and emergency contact forms).

6. C AMPUS & S TUDENT C ENTERS Box Office Services – 2 of 3 Press Enter to Continue Tickets are sold at the WCSU Box Offices and on-line. WCSU students tickets are not made available on-line since IDs must be verified. As with any tickets purchased on-line, there are web fees associated with the purchase. Tickets can be consigned to a student leader for direct sales by the student. This method is mainly used for raffle tickets. The student is responsible for the tickets and all money collected (see Consigned Tickets).

7. C AMPUS & S TUDENT C ENTERS Box Office Services – 3 of 3 Press Enter to Continue Tickets can be consigned to a student leader for direct sales by a student. This method is mainly used for raffle tickets. The student is responsible for the tickets and all money collected (see Consigned Tickets).

8. C AMPUS & S TUDENT C ENTERS Where are the Box Office Located? – 1 of 2 Press Enter to Continue There are permanent box offices on campus located at the Information Desks of the Midtown Student Center and Westside Campus Center Day of show box offices are located in the Visual and Performing Arts Center and the O’Neill Center that operates during productions held in those venues

9. C AMPUS & S TUDENT C ENTERS Where is the Box Office Located? – 2 of 2 Press Enter to Continue Temporary box office services will be provided at most campus locations for time of event sales, including Berkshire Gym, Warner Hall, Ives Concert Hall, Ives Concert Park and any residence hall A temporary box office can also be set-up for offcampus events

10. C AMPUS & S TUDENT C ENTERS Forms of Payment Press Enter to Continue The Box Office System accepts the following forms of payment: Cash – at all locations Credit Cards – at all campus locations ConnectCash – accepted only at the Information Desks

11. C AMPUS & S TUDENT C ENTERS Box Office Fees Press Enter to Continue There are fees associated with the Box Office system:  Student organizations pay a ticket printing fee of $.15 on all tickets sold and consigned tickets returned  An hourly labor expense for the Box Office personnel selling tickets or ushering an event  Credit card fees associated with our acceptance of credit cards; no fee for Connect Cash  The event/performance set-up fee is waived for student organizations

12. C AMPUS & S TUDENT C ENTERS Buyer Types Press Enter to Continue The Box Office system tracks the type of purchaser, i.e. WCSU student, general public, senior citizen, child, non-WCSU student, etc. through the use of buyer types. When completing the ticket request form there will be a place to indicate the type of buyer and the amount to be charged for the ticket for each type.

13. C AMPUS & S TUDENT C ENTERS Consigning Tickets Press Enter to Continue Under certain conditions, student leaders may receive tickets to sell which are not paid for. This is called Consigning Tickets. The person who consigns the tickets is responsible for returning the money for all tickets sold and returning all unsold tickets. If any unsold tickets are not returned, the student is responsible for the value of ticket. See the Box Office staff to receive consigned tickets.

14. C AMPUS & S TUDENT C ENTERS Box Office Settlement Press Enter to Continue  Events and raffles are usually settled within 7 business days of the event or the raffle drawing  Trips are settled within 7 business days of the end of the trip or after the trip is sold out  Student organizations will be emailed a copy of the settlement form and the funds will be transferred to the account indicated on the Ticket Request form

15. C AMPUS & S TUDENT C ENTERS What’s Next– 1 of 1 Press Enter to Continue Now that you have a general understanding of the Box Office system go through the module(s) for the type of tickets the organization needs: 2 – Event Tickets 3 – Raffles 4 – Trip Tickets 5 – Settlements 6 – Staffing Request

16. C AMPUS & S TUDENT C ENTERS Module Review – 1 of 1 All student organizations must adhere to State of Connecticut and University policies related to ticket sales The box office system handles tickets for events, raffles and trips Ticket request forms should be submitted at least two weeks before tickets go on sale Settlement occurs within 7 business days Press Enter to Continue

17. C AMPUS & S TUDENT C ENTERS For Further Information Contact Paul M Simon, Ed.D. Director of Campus & Student Centers and Auxiliary Services Simonp@wcsu.edu Midtown -Student Center 220 203-837-8520 Westside -Campus Center 300 203-837-8494 Press Enter to End