1. This presentation is an overview of the Tomorrow’s Workplace “Guide for Business Leaders”
Slides have references to related pages in the Guide
This presentation can be accompanied by the Tomorrow’s Workplace video story
We invite you to tailor the presentation for your audience, and share this work with others.

2. Introduction Tomorrow’s Workplace Project:
Surrey Board of Trade partnered with SUCCESS to help business create solutions for a sustainable future
Brings business and community together to show how working together will benefit both
Details proven, replicable processes in “A Guide for Business Leaders”
Ref:

3. Prepare for the Future Today
Current Situation
Small businesses contribute significantly to Canada’s economy and local communities, and employ 49% of the private sector labour force.
Canada needs small business to be resilient and high performing
Upcoming skill and labour shortages will impact all businesses
Prepare for the Future Today
There are just over one million small businesses in Canada that have employees (excludes self-employed entrepreneurs). Ninety-eight percent of businesses in Canada have fewer than 100 employees. (source: Industry Canada January 2010 newsletter).
On average in 2008, just over 5.2 million employees on payroll, or 48 percent of the total private sector labour force worked for small enterprises. (source:

4. Is This Guide For You? Practical Strategies Who is this for?
Small and Medium Enterprise
(SME) owners and managers
Chambers of Commerce
Boards of Trade
HR and Business Managers
Internal or External Consultants
Ref: page 6
Also review the on-line checklist “Is This Guide for you?” at

5. 360 Assessment Step one: A ‘whole’ business approach
Conducting a 360 assessment:
Financial management
Organizational Structure
Customers, Marketing
Internal Processes
Human Resources
Ref: page 9: Behind the Scenes: How we Developed the Guide
Ref: Appendix assessment model
Ref: Appendix 2 Staff Survey
Ref: Appendix 3 Case Study

6. Leading Tomorrow’s Workplace
Leadership affects all aspects of business
Productivity, employee satisfaction, and retention result from strong leadership
Leadership involves:
Defining the business direction
Communicating that direction to staff
Motivating, inspiring and empowering others
Ref: page 13

7. Leadership Attributes
Model the way
Inspire a shared vision
Challenge the Process
Enable others to act
Encourage the heart
Ref: page 13
Resource: Leadership Practices Inventory, Kouzes and Posner, 2007

8. The TW Journey Modules Mapping the Journey Building the Culture
Living in Tomorrow’s Workplace
Community Partners
Ref: Part 2: Getting to Work Modules 1-4 begins on page 15

9. 1. Mapping the TW Journey Strategic Planning
Formal plan for a business’s future course:
What does our business do?
For whom do we do it?
How do we excel?
Considers options, potential challenges, new opportunities, knowledge gaps.
Promotes implementation of new initiatives.
Ref: page 15

10. 2. Building the Culture Mission, Vision and Values (MVV)
Clarifying MVV sets the stage for your business:
Defining the core purpose of your business
Setting the values you want to cultivate
Setting the overarching vision will inspire
Leading MVV:
Involve staff and other stakeholders
Share outcomes with all stakeholders
Ref: page 18
Primary resource:
“Good to Great” by Jim Collins, including the “hedgehog concept” and “big hairy audacious goal”.
Free resources on his website.
Additional Resource: Balanced Scorecard, Step-By-Step: Maximizing Performance and Maintaining Results by Paul R. Niven.
Other resources listed in the Guide; ref page 20

11. Exploring Mission, Vision and Values
Ref: page 18
Employees were involved in workshops to frame the business’s mission, vision and values. Using pictures helped spark stories and freed thinking. Group size ranged from two to forth-five and sessions were tailored to the needs of each business.

12. Building the Culture Diversity
Includes a broad range of differences such as ethnic, age, gender, religion, education, family, physical/mental ability, language.
Future workforce growth will met through immigration
Need for practices and values to establish an inclusive workplace
Ref: page 21
Staff survey (Appendix 2) questions will source current views:
13. I feel free to contribute my opinions and state my beliefs
14. Differences are acknowledged
15. We are able to talk about internal and external diversity issues
16. Management is committed to working with people of diverse backgrounds
17. Company leaders stress the importance of diversity to the business

13. RedFM Radio: “for the community, by the community”
“Just like the colour red, RED 93.1 FM is a vibrant ethnic station that celebrates the ethnic diversity of Vancouver, facilitates strong response, and attracts the attention of the 2nd largest visible minority of Vancouver.” Read more at

14. 3. Living in Tomorrow’s Workplace
Human Resources
Links employees with the strategic needs and objectives of the business.
Employees:
Power your business
Hold the intellectual capital of your business
Represent the knowledge, relationships and skills your business needs.
Ref: page 24
Resource: One primary resource for alignment of people, and all other fundamental elements of business, is “The Balanced Scorecard” by Robert S. Kaplan and David P. Norton. Checkout on-line information such as

15. Living in Tomorrow’s Workplace
Human Resources (cont’d)
Implement core HR fundamentals, and:
Ensure you acknowledge the value employees bring to your bottom line
Communicate with employees and seek their ideas on a regular basis
Provide opportunities for them to develop; people need to belong and feel they contribute to business success
Employees power your business. Understand the diverse needs of individuals in your workplace. Hire the right fit to your culture and role; develop their skills; engage them in the business, and recognize their contributions.

16. Employees power your business
Ref: Human Resources page 24

17. Living in Tomorrow’s Workplace
Financial Management
More than just an accounting model
Encompasses the people, technology, policies and processes that provides information for financial decisions
Measures an aspect of business sustainability
Getting Started
Obtain industry standards and ratios
Conduct a financial review
Ref: page 27

18. Living in Tomorrow’s Workplace
Operations
Internal processes, systems and controls used to manage day-to-day activities.
Enhancing work and information flow to improve delivery of products/services to customers.
Effective operations improves business performance.
Ref: page 52: Case Study 360 assessment

19. Lean Operations Improve Business Performance
Communicate clear internal processes with all staff.

20. Living in Tomorrow’s Workplace
Customers, Marketing, and Sales
Customers drive your business
Marketing initiatives attract customers
Sales measures customer satisfaction
Develop a Marketing Plan
Make customer experience an unrelenting focus
Skilled sales people
Ref: page 31
Ref: page 52: Appendix 3, 360 sample assessment for Valued Business Inc.

21. 4. Tomorrow’s Workplace Partners
Community
The health of a community influences business.
Customers expect businesses to be sensitive to local needs and issues
Employment Service Providers offer free services that benefit your business
Identify and partner with community stakeholders
Ref: page 33
Resource: Connect with your local Chamber or Board of Trade as a starting place to learn about community organizations and resources.

22. PICS: Progressive Intercultural Community Services Society
PICS: Progressive Intercultural Community Services Society, is a non-profit, charitable organization that seeks to build a healthy and just society which values all cultures. Read more about PICS at

23. Fundamental elements of business must be in place to enable growth
TW Key Findings
Fundamental elements of business must be in place to enable growth
There is a strong business case for diversity - it is the future.
Clarity of Mission, Vision and Values provides direction and aligns all staff
Review all 11 key findings in the Guide.
Ref: page 5 Tung Chan message
Ref: page 36 to review the 11 key findings

24. Your Business Journey Where do I begin? Review our process, pages 8-12
Source internal or external expertise
Conduct a 360 assessment (Appendix I)
Review findings and select priorities
Conduct Mission, Vision, Values sessions
Set an action plan for priority items
Involve staff in the process
Refs:
Page 8-12: The TW Process
Page 46: Case Study
Page 62: Project Process Visual Path

25. Acknowledgements
The Tomorrow’s Workplace Project would like to thank our generous funding partners:
The Employment and Labour Market Services Division
The BC Ministry of Housing and Social Development
The Government of British Columbia
Western Economic Diversification Canada / Diversification de l’economic de l’Quest Canada
Coast Capital Savings Credit Union
We have also graciously thanked our participating businesses. Ref: page 67.

26. Prepare your Business for Tomorrow’s Workplace
Photo sources: EXL Films, Bill Beatty, iStockphoto