1. 1 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Measuring the potential of knowledge

2. 2 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Intellectual Capital Human Capital Structural Capital Internalisation Combination ExternalisationSocialisation

3. 3 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential.

4. 4

5. 5 Human transparency: => on experiences => on current activities => on training and education => on communities of practise => on hierarchic position Quality of virtuality Quality of networking

6. 6 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. From a receiver point of view: Fresh Complete Trustworthy Relevant Mixed knowledge & information Tailored to my personal profile Easy, logical and consistent navigation Usage measured Content promoted Part of the SLA Introduced & trained Breathing the organisational culture Internalisation

7. 7 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Genuinely involved: This is the new way of working, of value creation!! process of debriefing explicitation of lessons learned and new insights Work Flow Management and Collaborative Work Space participation in discussion groups tele-working / tele-learning culture of responsibility sufficient introduction and training measure, manage and encourage explicit expectations Externalisation

8. 8 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Project knowledge flows

9. 9 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Intellectual Capital Intellectual Capital Structural Capital Structural Capital Human Capital Human Capital Thinking capital Can not be owned Leaves the company every evening Non-thinking capital Can be owned What remains when employees go home $$ Can we get the best people available? Flows in Applied Knowledge Management transfer knowledge into structured information transfer skills into processes 80% 20%

10. 10 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Intellectual Capital Intellectual Capital Structural Capital Structural Capital Human Capital Human Capital Thinking capital Can not be owned Leaves the company every evening Non-thinking capital Can be owned What remains when employees go home $$ Can we get the best people available? Flows in Applied Knowledge Management transfer knowledge into structured information transfer skills into processes 60% 40%

11. 11 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. The position of the knowledge centre $

12. 12 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Combinatie ICT co-ordination? Standardisation / compatibility Architecture? Taxonomy and legenda k-map? WhatHowSystemProcess Bv. Thema 3:Coast and River (Watersystems) Natural systems Responses to interventions Describe/ measuring Predictions Explainations/ Analysis Coast Estuaria Lakes Rivers Waterquality Watercourse Sedimentation Morphology Ecology Design/ Intervention Objectbehavior

13. 13 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Data (Explicit) Information (Combined, Interpreted) Intelligence (Insights Externalised) Knowledge (Internalised, Learned) Integrated (Process & Org) Applied (Measured & Valued) Stand- aloneDistributed (Communicated) The Knowledge Maturity Model

14. 14 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Document & Content management

15. 15 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Knowledge and information business SPECIALIST MIDDEL USER GENERALIST END-USER DC SECTOR navigators

16. 16 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. K- interaction within DC Communication Q2 Q3 Q1 project theme Q4 DC }

17. 17 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Communities of Practice

18. 18 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential.

19. 19 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Conslusions: Making the quality of knowledge management explicit will boost the awareness levels within your organisation. A knowledge management measure project will involve newly measured data, and newly involved management. Don’t value your knowledge, but value the potential of any knowledge in your organisation at any time. If the number of people participating in your k-flow equal the number of employees, you are in the low gear. If knowledge is your business align your business strategy with your knowledge strategy, and be surprised about the surplus.

20. 20 Copyright © 2001 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Questions ? Boyd.hendriks@CGEY.nl