2. Patrick O’Toole 2

3. Your company has SharePoint but your team, your department or your entire company do not seem to get much value out of it

4. How can I make a difference in such a BIG problem?

5. 2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

6. 2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

7. - Mahatma Gandhi - Patrick O’Toole “Be the change you wish to see in the world” SharePoint ^

8. 1. Learn 2. Test functionality 3. Evangelize 4. Do the right things

13. 2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

14. 2. Identify Listen to your coworkers, Identify pain points, Document and Prioritize your conversations

15. Identify Do not create something and assume that it will provide value

16. Listen and Identify 1. Ask the right questions 2. Listen for problems and delve in deeper 3. DO NOT think about a solution

17. Listen and Identify: Bad Questions 1. “What can SharePoint do for you?” 2. “How can we make your job easier?” 3. “Would an approval workflow help you?”

18. Listen and Identify: Good Questions 1. “Tell me about a typical day.” 2. “What tasks take you the longest?” 3. “What tasks are most frustrating to you?” 4. “Tell me about the last significant issue you faced.”

19. Document and Prioritize 1. Document the problems you discovered 2. Take a guess at impact 3. Once again – DO NOT SOLUTION

20. Document and Prioritize

21. 2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

22. 3. Solution & Build Spend time Solutioning the problems your heard, Choose a single solution and Build

23. Solutioning Simple Low Support Extensible

24. Simple 1. Use out of the box features 2. Limit the amount of collateral 3. Limit the changes to the existing environment (permissions, features, etc.) Simple

25. Extensible 1. Think about how business problem might evolve 2. Provide users with ability to extend 3. Anticipate additional requirements Extensible

26. Low Support 1. Create an application that requires little support from you 2. Do not change behavior 3. Provide documentation as needed Low Support

27. Choose and Build 1. Choose easiest solution 2. In case of ties – select higher impact 3. Build, test and demo

28. 2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

30. 1. Business Problem 2. Solution 3. Value

31. Be prepared to tell a 2-3 minute story about your solution...and USE IT Setting Characters Conflict Resolution Results

32. 1. Send out summary to people involved (…and their managers) 2. Store one-pagers on team site 3. Use elevator pitch on doubtful employees

33. 1. Document technical solution 2. Present solution details to a team member 3. Note any lessons learned

34. 2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

36. Request Management Governance Adoption Support Social Change Management Development