1. I Think I Can How Attitudes Affect Altitude and Career Goal Obtainment I Think I Can

2. Self Efficacy Outcome Expectation Stress Hardy Personality Self-Actualizers Understanding Our Customers Mastery Experiences Social Persuasion Myth Dismissal Social Modeling Person-Centered Approach Helping Customers Obtain Goals

4. Understanding Our Customers The belief in one’s capability to organize and execute the courses of action required to manage prospective situations Self-Efficacy  How to become self-sufficient  How to obtain/retain employment  How to successfully interview  How to job search

5. Understanding Our Customers Beliefs about the outcome of performing particular tasks Outcome  Participating in Work Activities  Cooperating with Child Support  Attending Scheduled Appointments  Going to College or Vocational School Expectations

6. Determine  How customers Perceive goals, tasks, & challenges The greater the perceived barriers to the obtainment of a goal, the less likely the customer is to pursue the tasks to obtain that goal

8. Determine  How customers Approach goals, tasks & challenges  Customers are attracted to activities that make them feel competent  Customers like to do things that they already know how to do  Customers are attracted to activities that they feel they can be successful at  Customers like success stories, theirs and others

9. Weak Self-Efficacy

13. These Customers Are Able To  View challenging problems as tasks to be mastered  Develop deeper interest in the activities in which they participate  Form a stronger sense of commitment to their interests and activities  Recover quickly from setbacks and disappointments

14.  Some customers possess Innate Abilities To Be Strong  These natural abilities enable them to:  Have a strong self-efficacy  Reach their goals  Think positive  Stress Hardy Personality  Self-Actualizers

16. Commitment Control Challenge These 3 Personality traits possessed by some individuals allow them to be:  More Resistant to Stress  Better Protected from Stress

17. Control The amount of control that customers feel that they have over a stressor/activity, will determine how they approach or deal with that activity Customers develop deeper interest in the activities in which they participate

18. Commitment When individuals are committed to something, they tend to be more motivated and willing to put in more effort Customers are more committed to their interest and activities

19. Challenge Stressful events are seen as challenges instead of threats and the customers are able to regain faith in themselves and try again Customers recover quickly from setbacks and disappointments

21.  Creative  Spontaneous  Realistically Oriented  Identify with man kind  Resist conformity to culture  Autonomous and Independent  Transcend environment vs cope  Values and attitudes are democratic  Problem Centered vs Self Centered  Intimate relationships are profound and deep vs superficial  Accept themselves, others and things for what/who they are

22. Career Goal Obtainment

23. Workforce programs can assist customers in obtaining goals by helping them to strengthen their self-efficacy.

25. Weak Self-Efficacy is Enhanced By:  Sanctions  Job Termination  Poor Interviewing Skills  Inadequate Assessments  Barriers-Barriers-Barriers  Inadequate Job Placements

26. Self-Efficacy Strengthens Through:  Mastery Experiences  Social Persuasion  Myth Dismissal  Social Modeling  Person-Centered Approach

28. What Are Mastery Experiences  Experiences in which the customer feels successful  Experiences in which the customer feels accomplished  Most effective way to increase self-efficacy

29. Mastery Experiences  Meeting Participation  Performing well at a worksite  Graduating from a program  Receiving an award or acknowledgement

31. What is Social Persuasion  Verbally encouraging customers to believe in their own capabilities  Helps customers to feel that they can succeed even if they don’t really believe that they can

33. What is Myth Dismissal  Correcting the customer’s false perception of task outcomes How Do We Dismiss the Myth?  Explore customer’s perceived outcome and discuss realistic outcomes  Explore customer’s perceived barriers and discuss real barriers

35. What Are Social Modeling Experiences  Experiences in which the customer has an opportunity to see similar people successfully completing tasks and reaching goals  Commonalities must exist between the customer and the person being modeled

36. Commonalities increase the chances of the customer being able to relate to the person being modeled  Another customer or program participant  Similar Backgrounds  Family Members  Program Staff  Classmates  Neighbors

38. What is a Person-Centered Approach  Case manager is able to enter into a person to person relationship with client  Case manager treats the customer with unconditional positive regard  Case manager can convey empathetic understanding to the customer  Customer feels as though he/she is accepted unconditionally  Case manager is Genuine

39. Unconditional Positive Regard Empathetic Understanding for Customer Climate for Change

40. We Have the Power to Change the Way Our Customers Think

41. Websites  Social Cognitive Career Theory www.guidance-research.org  Susan Kobasa-Stress Hardiness www.stresscourse.tripod.com  Albert Bandura-Self Efficacy Theory www.learningtheories.com  Carl Rogers-Person-Centered Approach http://www.ahpweb.org/rowan_bibliography/chapter6.html  Self-Efficacy Theory -http://en.wikipedia.org/wiki/Self-efficacy

42. For More Resources Please Email Nikki Brown nikki.brown@deo.myflorida.com An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via Florida Relay Service at 711.