1. Stimulate Stimulate Impala: Document ordering and supply system in Belgium Anke Jacobs - UA - Campus Drie Eiken 3 August 2005

2. Introduction Instant Mailing Procedure for Automated Lending Activities (IMPALA) Belgian electronic document ordering and delivery system Books and articles Anet: library network around the UA Participating libraries Stimulate http://lib.ua.ac.be

3. Participating libraries 645 participating libraries All library types are represented Stimulate http://lib.ua.ac.be

4. Access to Impala Stimulate http://lib.ua.ac.be URL http://anet.ua.ac.be/impala http://anet.ua.ac.be/impala Info on document delivery at UA http://lib.ua.ac.be – Services – Document delivery http://lib.ua.ac.be

5. Features Document order Follow up requests Electronic delivery Clearinghouse Management information Stimulate http://lib.ua.ac.be

6. Login required to identify the requesting/supplying library Not for all items (general info, manuals, news)

7. Document order Union catalogues UA-catalogue Antilope CCB Bronco … Manual request Importance of correct data! Stimulate http://lib.ua.ac.be

8. Possible suppliers

10. (Some) end users can request documents electronically (library desktop services)

11. Follow up requests Overview Requests submitted by end users Answers to questions with regard to old requests Request with a question for information Successful requests Electronically delivered requests Failed requests All pending requests Stimulate http://lib.ua.ac.be

12. Follow up requests Status Success In process Not yet in process Failed Time-out … Status will change by action of supplier, requester, automatically (timeout) Stimulate http://lib.ua.ac.be

15. Electronic Delivery Virlib Launch a scanning process Convert scanned images into PDF Send PDF to the requesting library Receive electronic files Ariel software Agreement between Impala and supplier Stimulate http://lib.ua.ac.be

18. Clearinghouse Centralised automatic invoicing system A single invoice or credit note, once per trimester Suppliers indicate the amount to be paid for delivery (default: €6.20) Tariff Research libraries Corporate libraries Flemish public libraries Stimulate http://lib.ua.ac.be

20. Management information The Impala module offers statistical data for evaluation of quantity and quality of the ILL-service. Data since 1998 Number of requests Speed of delivery (response time!) Titles in heavy demand Stimulate http://lib.ua.ac.be

21. Management information Stimulate http://lib.ua.ac.be

22. Management information Stimulate http://lib.ua.ac.be

23. Management information Stimulate http://lib.ua.ac.be

24. Management information Stimulate http://lib.ua.ac.be

25. Management information Stimulate http://lib.ua.ac.be

26. Questions? Stimulate http://lib.ua.ac.be ? Michele.vandeneynde@ua.ac.be