1. SUMMARIZE THE_ART_AND_SCIENCE_OF_LEADERSHIP. DOC GROUP : LODC LEARNING HOW TO ORGANIZATIONAL DEVELOPMENT AND CHANGE Chapter 6 Leadership - Communication 2/13/2011 1 Ahmad J. BaniShamsah

2. Communication 2/13/2011 Ahmad J. BaniShamsah 2

3. Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennie, Ph.D. "On Becoming a Leader" 2/13/2011 3 Ahmad J. BaniShamsah

4. What is involved in the communication process? 2/13/2011 4 Ahmad J. BaniShamsah

5. Can The Same Message Different? 2/13/2011 5 Ahmad J. BaniShamsah

6. How do you know it has been properly received? two-way communication or feedback: 1. feedback will tell the sender that the receiver understood the message, its level of importance, and what must be done with it. 2. Communication is an exchange, not just a give, as all parties must participate to complete the information exchange 2/13/2011 6 Ahmad J. BaniShamsah

7. 2/13/2011 7 Ahmad J. BaniShamsah

8. few traits of active listeners: Spends more time listening than talking. Does not finish the sentence of others. Does not answer questions with questions. Are aware of biases. We all have them...we need to control them Never daydreams or become preoccupied with their own thoughts when others talk. Plans responses after the other person has finished speaking...NOT while they are speaking 2/13/2011 8 Ahmad J. BaniShamsah

9. 2/13/2011 9 Ahmad J. BaniShamsah

10. 2/13/2011 10 Ahmad J. BaniShamsah

11. 2/13/2011 11 Ahmad J. BaniShamsah

12. 2/13/2011 12 Ahmad J. BaniShamsah

13. Speaking Hints 2/13/2011 13 Ahmad J. BaniShamsah