1. Marketing Interlibrary Loan: A Blessing AND/OR a Curse? Sue Leibold Library Director Clarke University

2. Build It and They Will Come Courtesy of : Field of Dreams http://www.imdb.com/title/tt0097351/

3.  Paper Form Used  Mentioned in Library Instruction  Book Marks and Flyers for Advertising  Information on Web Page Said “See Librarian for Assistance”  Some databases allowed student to fill out form that came to library staff email which we used ILL Process Until 2009

4.  ILLiad Software Implementation Summer 2009  Created ILL Video Tutorials Summer 2010  Demonstrations now during Library Instruction  Some Databases now have forms and links to ILLiad  Patrons can now learn about process when they want to ILL Progress 2009-13

5.  Added Libguides Summer 2013 (Subject Guides)  Added Videos/ Tutorials with Instructions for ILL on Libguides  ILL Videos/Tutorials also on webpage  ILL Demonstrations during Library Instruction using videos  In Process of adding tutorial/video to all Libguides ILL Progress Summer 2013-Present

6.  Fewer Questions about the Process  Increased Usage of ILL by faculty and students  More people finding tutorials on libguides than library webpage but both are being used Results of Moving to ILLiad, Libguides, and Videos to Promote ILL

7. ILL Statistics (Combined)

8.  Working to add ILL links to more databases  Additional ILL tutorials coming  We still use book marks and flyers - still good way to advertise  https://oclc.org/illiad/promote.en.html https://oclc.org/illiad/promote.en.html Continue to Improve ILL Process