1. ‘Outside In’ Tate Britain 5 th September 2014 Michel Letendrie Head of Museums and Exhibitions Crown Fine Art

2. ‘Wise Words from Experience…’

3. Services of a Fine Art Agent Packing Shipping Transportation Technical Services / Installation Storage Airport Services & customs Co-ordination WORKING IN PARTNERSHIP

4. Estimating 6 CRATES… TOMORROW… OHHH…. ALRIGHT ….

5. Estimate enquiry, what we need from you… Sizes Time Frame for transport Addresses Packing requirements The obvious…

6. Framed or unframed Nature of Frame – ornate? Glazed – weight / taping Couriers tickets Exclusive or Part Load? Soft-packing / T-frame / reduced museum specification case? Via storage facility? Access restrictions – Work, vehicle/building/aircraft Patience and understanding!!! Estimate enquiry, what we need from you… The ‘not-so’ obvious…

7. LIKE FOR LIKE ? The decision you then have to make The estimate

8. When we are appointed Stage One Appoint co-ordinator and estimate/project handover Stage Two Co-ordinator will contact all parties concerned ASAP Stage Three Define resources with internal & external consultation Stage Four Undertake the project transport Stage Five Post project review with client feedback Stage Six Invoice

9. Appoint co-ordinator and estimate/project handover Matching co-ordinator with project & client – workload, experience and style of working. Handover of estimate and discussion on estimated assembly Pre-allocation of resources TOP TIP: Confirm the agent undertaking the move as early as possible especially during peak periods Stage One

10. Co-ordinator will contact all parties concerned ASAP Lenders written to and followed up by phone if needed, maybe a project meeting with venue Need for export licences considered Packing and courier requirements discussed Access issues investigated TOP TIP: We are a partner, please let us know us of any pre agreed arrangements such as per diem, air-tickets etc Stage Two

11. Define resources with internal & external consultation Crating / firm transportation & freight bookings Air-tickets Agents details / itineraries Insurance certificates TOP TIP: Please let the agent know as early as possible the installation schedules, this really helps when speaking to lenders Stage Three

12. Undertake transport Pulling together documentation Ensuring clients are aware of vehicle and crew timings Keeping everyone informed TOP TIP: Some journeys can be long and the team on the truck are genuinely looking forward to delivering to their destination. Be as pleased to see them as they are you……….. Stage Four

13. Post project review with client feedback An opportunity to understand what went well and what didn’t. INTERNALLY An opportunity to understand what went well and what didn’t EXTERNALLY TOP TIP: Your feedback is invaluable, we want to know how you found working with us. Stage Five

14. Invoice This is something we admit we are not very good at – we’re working on it! Is the billing address different from the organising address? Do we need a Purchase Order reference? Would you like a draft prior to final issue? TOP TIP: Getting this information confirmed ahead of invoicing makes it easier for everyone’s finance departments and helps us get paid us on time! Thank you Stage Six

15. ’ Michel Letendrie Head of Museums & Exhibitions mletendrie@crownfineart.com Tel: + 44 (0) 207 732 7610