1. 16.6.2008 / Sami Luoma Education and training of traffic management staff at TMC - Finnra TMC

2. Education and training of traffic management staff at TMC / Copenhagen, Denmark 2 16.6.2008 / Sami Luoma Traffic and road weather condition monitoring Traffic information dissemination Traffic control with variable message signs Incident Management in co- operation with other authorities Supporting road maintenance; co-operation with road inspectors and contractors TMC FUNCTIONS TIC + TCC = TMC

3. Education and training of traffic management staff at TMC / Copenhagen, Denmark 3 16.6.2008 / Sami Luoma The Role of the TMC at FinnRA Steering Uusimaa Turku Kaakkois-Suomi Häme Savo-Karjala Keski-Suomi Vaasa Oulu Lappi Director-General Procurement Road Regions: The board of Finnish Road Administration Central Administration Head Office Technical Services Traffic Mana- gement Centre Customer Relations Finance Human Resources Information Management Planning Customer services

4. Education and training of traffic management staff at TMC / Copenhagen, Denmark 4 16.6.2008 / Sami Luoma The TMC in FinnRA’s organisation

5. Education and training of traffic management staff at TMC / Copenhagen, Denmark 5 16.6.2008 / Sami Luoma The TMC - the mode of operation One centre, four offices Helsinki, Turku, Tampere, Oulu One office has responsibility over a large geographical area Every area has its own characteristics Helsinki (Uusimaa region) Metropolitan area Turku (Turku and Vaasa regions) Swedish speaking, coastal area Tampere (Häme, Kaakkois-Suomi, Keski- Suomi and Savo-Karjala regions) Interior Finland, Russian border Oulu (Oulu and Lappi regions) Northern Finland Works efficiently as a network

6. Education and training of traffic management staff at TMC / Copenhagen, Denmark 6 16.6.2008 / Sami Luoma Co-operation with external parties Co-operation with other authorities is crucial Police and fire brigade  co-operation during incidents / incident management Emergency response centres (112)  co-operation & automatic data exchange (accidents) Helsinki Metropolitan Area TMC  Finnra + Police + City of Helsinki (2009) Tampere, Turku & Oulu  mode of operation with local authorities in progress Quick data exchange during incidents Emergency response centre (112)  Fire Brigade / Police  TMC  Radio (YLE, Finnish Broadcasting Company) + other medias TMC is also the basic data provider for value-added (commercial) service providers

7. Education and training of traffic management staff at TMC / Copenhagen, Denmark 7 16.6.2008 / Sami Luoma Background and education of TMC staff Total number of operators is 38 (13 female, 25 male) Helsinki 14 operators  min. staff; 2 operators (24/7) Turku 9 operators  min. staff; 1 operator (24/7) Tampere 11 operators  min. staff; 1 operator (24/7) Oulu 4 operators  Oulu is closed during night time Average age of operators is ~ 46 years Youngest person 25 years Oldest person 61 years

8. Education and training of traffic management staff at TMC / Copenhagen, Denmark 8 16.6.2008 / Sami Luoma Background and education of TMC staff

9. Education and training of traffic management staff at TMC / Copenhagen, Denmark 9 16.6.2008 / Sami Luoma Training and education of the TMC staff  learning-phase of new operators more than 3 months  basic sessions with dedicated specialists  more in-depth as skills develop and experience grows  mostly "learning by doing" with other operators  education sessions for new VMS systems  local training sessions arranged  tunnel systems are a big challenge  live training interface(s) !  the use of "pioneers"  1-2 operators / office attend sessions common to all offices  pioneers share information further at local offices  2 annual (spring/autumn) education meetings for TMC staff  attendance by max. 2/3 of operators

10. Education and training of traffic management staff at TMC / Copenhagen, Denmark 10 16.6.2008 / Sami Luoma Training and education of the TMC staff  national TMC-Intranet contains ”code of practices” and guidelines  special education courses are being arranged  web-based (Internet courses)  suitable for 24/7 organisations  language teaching (Swedish / English)  customer service related training (e.g. telephone conduct)  training for media performance (radio, television)  etc. …  recruitment of new staff  inside Finnra  public administration  open job advertisement  currently no regulatory tests of the staff are carried out  for the future there is a need (e.g. tunnel systems)

11. Education and training of traffic management staff at TMC / Copenhagen, Denmark 11 16.6.2008 / Sami Luoma THANK YOU !