1. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,1 SCC - Service Control Center

2. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,2 SCC - Responsibilities Incident Management - Single Point of Contact - Interface to Second Level First Level Support - Monitoring & Control of Equipment and Services - Incident troubleshooting - Operating of Message Switching Systems

3. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,3 SCC - Domains CNS Com Nav Surveillance ATM Air Traffic Management AIM Aeronautical Information M. MET

4. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,4 CNS Communication Navigation Surveillance COM Voice NAV Surveillance Support Monitoring Equipment

5. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,5 ATM Air Traffic Management Flight Data Prozessor Radar Tracker Support Equipment Monitoring Equipent Data Storage

6. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,6 AIM & MET COM Centre Home- briefing Support Equipment ROC / IROG RTH MET Service Monitoring Equipment AIM Service

7. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES Vienna ROC & IROG – Area of Responsibilty,7

8. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES Vienna ROC - Connections,8

9. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES Vienna COM Centre - Connections,9

10. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES Service Control Center Staff,10 Manager Mr. Ernst Trauner AIM, MET & ATM 14 staff CNS & Incident Mgr 8 staff Support 5 staff office hours 2 persons 24/7 1 person 17-07h 2 persons 07-17h

11. DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,11 END