1. The Public Sector and Xtremesofts AppMetrics Working Together to Maximize Application Availability for Government Servants and Citizens Web Site: www.xtremesoft.comwww.xtremesoft.com Email: info@xtremesoft.com

2. 2www.xtremesoft.com Table of Contents Case Studies Case Studies Federal Agency (COM+) State Agency (COM+) County Government (COM+) How does Xtremesoft AppMetrics differ from: How does Xtremesoft AppMetrics differ from: Management Consoles and Management Frameworks Summary Summary

3. 3www.xtremesoft.com The Federal Agencys Mission-Critical Application? Description Description A federal agency involved with national security, is implementing a new mission-critical application for securely tracking and sharing confidential documents between their field offices and facilities Application Platform & Size Application Platform & Size 32 CPU application using the COM+ platform Geographic Coverage Geographic Coverage 25 Field offices throughout the United States Associated facilities around the world Point of Contact Point of Contact Prime Contractor

4. 4www.xtremesoft.com The Federal Agencys Application Requirements? This federal agency needs to: This federal agency needs to: Ensure on-going health of the application in real-time Receive alerts when performance begins to degrade Generate reports recording performance of the application over specified time periods Obtain historical data for future capacity planning What is the impact if they ignore these requirements? What is the impact if they ignore these requirements? Potential national security breaches with unthinkable consequences Who did this federal agency turn to for their solution? Who did this federal agency turn to for their solution? Xtremesoft and AppMetrics for Transactions

5. 5www.xtremesoft.com The Federal Agencys Solution? Xtremesofts AppMetrics for Transactions Feature Alerts via SNMP, SMTP, and the Windows Event Log No code level instrumentation of application is required Easy-to-use GUI interface Historical reporting on production performance data and metrics Benefit Assures maximum availability of the application for its mission Potential problems are resolved before they become an issue for the applications end users Solution usable out of the box, no security risks were incurred Reduced ramp-up time for customization for performance benchmarks and alert thresholds Facilities capacity planning and forecasting – essential to federal budgeting and congressional oversight process

6. 6www.xtremesoft.com The State Agencys Mission-Critical Application? Description Description This state agency has developed an new electronic, state-wide, Medicaid claims processing application Application Platform & Size Application Platform & Size 12 CPU pilot application using the COM+ platform Scaling to 100 CPUs when fully deployed Geographic Coverage Geographic Coverage 30 Field locations within the state Point of Contact Point of Contact Prime Contractor

7. 7www.xtremesoft.com The State Agencys Application Requirements? This state agency needed to: This state agency needed to: Determine which COM+ components were hanging in their application Diagnose where bottlenecks existed to improve performance Define Service Level Agreements (SLAs) Generate understandable reports What was the impact if they ignored these requirements? What was the impact if they ignored these requirements? Continued losses due to failure to switch off of a legacy, paper based claims process (currently highly susceptible to fraud) Personal hardships sustained by honorable citizens relying on speedy resolution of claims Who did this state agency turn to for their solution? Who did this state agency turn to for their solution? Xtremesoft and AppMetrics for Transactions

8. 8www.xtremesoft.com The State Agencys Solution? Xtremesofts AppMetrics for Transactions Feature Real time reports and views with business process nomenclature Historical reporting that features application and transaction correlation by time and date Alerts via SNMP, SMTP, and the Windows Event Log Benefit Application and transaction focused views enables IT Ops to understand what is going on Actual historical data compared to historical recollections improved capacity planning process Enables rapid recovery of the system if a problem arises, maximizing availability for citizens who access it

9. 9www.xtremesoft.com The Countys Mission-Critical Application? Description Description A state county developed a new application to allow citizens to access property title and land records information over the web. Application Platform & Size Application Platform & Size 4 CPU application using the COM+ platform Scaling to 100 CPUs when fully deployed Geographic Coverage Geographic Coverage Web based, for the entire county Point of Contact Point of Contact The countys internal IT group

10. 10www.xtremesoft.com The Countys Application Requirements? This county needed to: This county needed to: Identify performance degradation at both transaction level and component level Identify aborted and hung transactions Set threshold triggers and issue alerts to forestall problems What was the impact if they ignored these requirements? What was the impact if they ignored these requirements? Citizens would be unable to use the system and would have to physically be present in order to access county property records Potential public backlash if this e-government project failed Who did this state agency turn to for their solution? Who did this state agency turn to for their solution? Xtremesoft and AppMetrics for Transactions

11. 11www.xtremesoft.com The Countys Solution? Xtremesofts AppMetrics for Transactions Feature Pinpoint problem diagnosis by application, component, and method Set thresholds on resource consumption by application Alerts via SNMP, SMTP, and the Windows Event Log Benefit Delivered in-depth diagnostic detail allowing for rapid identification & correction of problem components Identify software problems as opposed to hardware limitations enabling better long range planning Generated early warning alerts enabling IT Staff to take corrective action before user notices problem

12. 12www.xtremesoft.com The Public Sector Relies On Xtremesoft AppMetrics AppMetrics solutions are in use today throughout the public sector: AppMetrics solutions are in use today throughout the public sector: Multiple Federal Governments State and Local Governments Public sector agencies and departments use AppMetrics solutions to guarantee the availability of their mission-critical applications: Public sector agencies and departments use AppMetrics solutions to guarantee the availability of their mission-critical applications: Detection of problems before they occur Root cause analysis for rapid problem resolution Auditing of performance and service commitments Capacity planning and forecasting for equipment budgeting

13. 13www.xtremesoft.com Xtremesofts AppMetrics Family of Products are Focused Solutions They are point solutions geared towards explicitly managing: They are point solutions geared towards explicitly managing: MTS, COM+, and.NET Enterprise Services.NET Framework They collect detailed, application specific events and metrics for your custom business applications They collect detailed, application specific events and metrics for your custom business applications Aggregates events from multiple underlying technologies Collates them from the perspective of your application Gives you a view that corresponds to your businesses Enables you to measure and maximize a specific custom applications effectiveness and availability

14. 14www.xtremesoft.com In Summary Many of the management tools on the market today are best when it comes to monitoring: Many of the management tools on the market today are best when it comes to monitoring: Base operating system Core infrastructure technologies Packaged applications Xtremesoft AppMetrics excels at managing: Xtremesoft AppMetrics excels at managing: Your custom developed, critical business applications Providing finer granularity on key MS transactional technology And propagating it to management frameworks like Tivoli or HP OpenView Xtremesofts proven AppMetrics solutions are in use throughout the public sector today, at all levels. Xtremesofts proven AppMetrics solutions are in use throughout the public sector today, at all levels.