1. July 2014 Principal Directorate Quality Management MAKING COMPLAINTS AT THE EPO

2. European Patent Office http://www.epo.org/service-support/contact-us.html 2 Making a complaint is not filing an appeal under Article 106 EPC

3. European Patent Office http://www.epo.org/complaints 3 file-specific procedural issue software/online services other Making a complaint is not filing an appeal under Article 106 EPC

4. European Patent Office Help us −to make our complaint handling procedure more transparent and efficient −to treat external complaints in a harmonised manner −to meet user expectation of a comprehensive and timely reply, or/and of an action taken by the operational department −to improve the quality of our services by identifying the need for corrective and/or preventive actions by making your complaint online via www.epo.org/contactwww.epo.org/contact or www.epo.org/complaintswww.epo.org/complaints please visit our website at www.epo.org to check for updateswww.epo.org

5. European Patent Office Thank you for your attention