1. Dato: Side: 1 Key Performance Indicators (KPI) and benchmarking TWN 2001, LCC/LCP May 7th 2001 M.Sc. Anne Kathrine Larssen, MULTICONSULT, Norway

2. Dato: Side: 2 Contents Background R&D-project nfb - Norwegian KPI and benchmarking- association KPI – what indicators are we talking about? WEB-based system for collection, processing and distribution of key-figures

3. Dato: Side: 3 Why KPI? LCC-analysis; MOMD costs? Do we know the costs of MOMD in our buildings? How well do we perform MOMD in comparison with others? Potential for optimising? Can we become more efficient? Economical gains?

4. Dato: Side: 4 History Project started in 1997 Phase 1 (1998- July 1999): -Costs account –(Norwegian standard) -Guide/manual for how to establish costs and area-indicators Phase 2 (sept. 1999 – dec.2000) -Development of a system including a WEB-based IT-system to collect, analyse and distribute key-figures -Pilot (sept-dec.2000) Phase 3 (1.1.2000 ) -System operating

5. Dato: Side: 5 Financed by: Multiconsult AS Forsvarets bygningstjeneste (Building Services of the Ministry of Defence) Statsbygg (The Directorate of Public Construction and Property) Norsk Forening for Vedlikehold (Norwegian association of maintenance) Økobygg (GRIP Centre for Sustainable Production and Consumption) SND Who is involved in the development project (phase 2)?

6. Dato: Side: 6 nfbs objective is to provide a tool, products and services that gives every member the possibility to: Get an overview of their status in comparison with others See what areas that might have potential to be optimised Visualise possible gains Make better priorities, i.e. the budgeting process, long term planning etc communicate the main messages to their organisations participate in benchmarking-groups in order to discuss and look behind the data, and analyse the processes. nfb

7. Dato: Side: 7 WEB-based system – how does it work? Members of nfb Register data directly on WEB Register data by import- formats from other databases Read newsletters, statistics etc. on WEB Receive reports by e-mail nfb advisers Validation, quality control Processing and analysis Publish Statistics and reports on WEB Distribute Statistics and reports to the members by e-mail

8. Dato: Side: 8 What KPI-indicators will the system provide?

9. Dato: Side: 9 Analysis All cost analysis separately for: Owned - used by the same organisation Owned - let out to others Rented spaces Type of analysis Average values Statistical (mean value, min.,max. etc.) Others? (Options are almost indefinite)

10. Dato: Side: 10 Analysis – variables, examples Ownership (private, state, municipality) Main usage – building categories Age (periods) Quality/condition of the building Weekly operating time Technical installations (mainly those who affects energy costs) Level of out-sourcing of services Etc.

11. Dato: Side: 11 Standards - inputs Cost accounts Norwegian Standard NS 3454 – Life Cycle Costs Areas (gross, heated and cleaned area) Norwegian Standard NS 3490 Building categories Norwegian Standard NS 3457

12. Dato: Side: 12 Questionnaires, inputs

13. Dato: Side: 13 Where are we going Professionalisation of FM Further development of KPI and benchmarking as a tool and profession within FM Life cycle planning, LCC/LCP International collaboration

14. Dato: Side: 14 Costs account NS 3454 Life Cycle Costs See attachment

15. Dato: Side: 15 WEB system demonstration Including examples: use and presentation of KPIs