1. CHAPTER TEN Managing Your Stress

2. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-2 L EARNING O BJECTIVES Identify leading causes of stress Describe personal stressors Recognize stressful situations Avoid stressful situations Develop techniques for reducing stress

3. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-3 THE IMPACT OF STRESS Percent distribution of all nonfatal injuries and illnesses and of cases of neurotic reaction to stress involving days away from work, by industry, 1997

4. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-4 W HAT I S S TRESS Job stress - harmful physical or emotional responses that occur when the requirements of a job do not match the capabilities, resources, or needs of the worker.

5. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-5 E USTRESS Positive stress experienced when goals or objectives are achieved Provides stimulation and exhilaration for personal expansion and growth

6. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-6 HASSLES BY AGE

7. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-7 HASSLES BY SEX AND RACE/ETHNICITY

8. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-8 R ECOGNIZING S TRESS Environmental factors Job factors Personal factors

9. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-9 ENVIRONMENTAL FACTORS People Physical factors Occupational hazards Nonergonomic situations Organizational elements

10. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-10 J OB F ACTORS Job structures Job insecurity Unreasonable goals Conflicting demands Repetitive tasks Limited authority Limited advancement opportunities

11. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-11 P ERSONAL F ACTORS Relationships Physical condition and nutrition Chemical use Financial problems Lack of “alone” time Overworking Inability to solve problems

12. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-12 A VOIDING S TRESS T HROUGH C OMMUNICATION Be polite Respond appropriately Speak assuredly Use “I” language Communicate feelings

13. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-13 M AINTAINING Y OUR S ANITY (1) Stay calm Manage time effectively Avoid procrastination Prioritize tasks Set realistic goals Take frequent breaks

14. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-14 M AINTAINING Y OUR S ANITY (2) Exercise regularly Eliminate vagueness Reduce personal tensions Use positive self-talk Vary your activities Get more sleep

15. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-15 M AINTAINING Y OUR S ANITY (3) Find a hobby Take humor break Be a realist Take mental trip Smile

16. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-16 W ORKPLACE V IOLENCE Preventing violence Recognizing potential offenders Identifying warning signs

17. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-17 P OTENTIAL O FFENDERS White male – 35 to 45 yrs History of job changes Takes constructive feedback poorly Interested in weapons Identifies with and talks about violence Loner Fails to take responsibility May use drugs or alcohol regularly

18. McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved. 10-18 I DENTIFY W ARNING S IGNS History of violence Romantic obsession Alcohol or chemical abuse Depression Threatening behavior Mental conditions