1. Step-by-step guide

2. An e-mail usually has the following structure: 1. Salutation 2. Body 3. Complimentary close Write the e-mail in the form of a business letter. Keep a formal tone. The three parts are explained on the following slides.

3. Subject:  Make the subject line precise, short and simple. Introduction:  Write an appropriate salutation.  Introduce yourself and refer to previous correspondence, if any.  State the reason(s) why you are writing.

4.  Structure the contents of your e-mail in clearly defined sections.  Make sure you address all the issues mentioned in the instructions.  Arrange the contents logically.

5.  End the e-mail appropriately.  Write a complimentary close taking the salutation into consideration.