2. Guesterize Your Church GiveGive guests the best best Attitude. GiveGive guests the best Communication. GiveGive guests the best Welcome. Guest-er-ize (guest-er-ize), vt. to make a church more responsive to its guests and better able to attract new ones. syn see service, care, love, acceptance.

12. Guesterize Your Church GiveGive guests the best best Parking. GiveGive guests the best Seating. GiveGive guests the best best Time. GiveGive guests the best Service. Guest-er-ize (guest-er-ize), vt. to make a church more responsive to its guests and better able to attract new ones. syn see service, care, love, acceptance.

13. How to Follow-Up Guests Appropriately The Principle of “Suspects and Prospects”The Principle of “Suspects and Prospects” –Suspects are guests who visit your church one time. –Prospects are guests who visit your church two or more times.

14. Five Principles of Follow-up Visitor Follow-up is most effective when visitors receive...Visitor Follow-up is most effective when visitors receive... –A FRIENDLY contact. –A PERSONAL contact. –A PROMPT contact. –A NON-THREATENING contact. –A CONTINUAL contact.

15. A Four-step Plan Step 1: Acknowledgment:Step 1: Acknowledgment: –Call guests within 24 hours –Ask guests for their opinions –Send a thank you letter/email within 2 days –Place guests on your mailing list –Invite them to return

16. Phone Questionaire for Visitors Hello, I’m ________ from _____________Church. Is this _____________? I understand you attended our service Sunday (date). I’m sorry I didn’t get a chance to meet you, but I want to thank you for coming. Perhaps next time I’ll get a chance to meet you. Do you have the time to help me by giving your opinions on a few questions about the church? --[Yes]? Great. [Go to survey] --[No]? When would be a good time for me to call back? [date and time] I’ll be looking forward to talking to you then. 1. Did you have difficulty locating our church? --Yes. What was most difficult?____________________ _____________________________________________ --No. [Go to next question (GNQ) 2. Did you have difficulty finding parking? --Yes. What was most difficult?____________________ _____________________________________________ --No. [GNQ]

17. Phone Questionaire for Visitors 3. Were you greeted before the service? --Yes. --No. 4. Did you enter from the street or parking lot?________ _____________________________________________ 5. Did you receive adequate directions prior to the service to meet your needs? --Yes. --No. What directions did you need?________________ _____________________________________________ 6. Did you have any problems finding a seat? --Yes. What happened?_________________________ _____________________________________________ --No. [GNQ] 7. Did you feel welcome? --Yes. What made you feel welcome?______________ _____________________________________________ --No. What made you feel unwelcome?______________ _____________________________________________

18. Phone Questionaire for Visitors 8. What did you like most about the service?_________ _____________________________________________ 9. What suggestions could you give us to improve the service?______________________________________ _____________________________________________ 10. How did you learn about our church?_____________ _____________________________________________ 11. Do you plan to attend our church again in the near future? --Yes. --No. 12. Do you regularly attend church anywhere? --Yes. --No. 13. Would you like to know more about our church? --Yes. What would you like to know?_______________ _____________________________________________ --No. OK

19. Phone Questionaire for Visitors I appreciate your willingness to help us out by answering these questions. You’ve been a big help. Thank you very much. Additional Commments _____________________________________________ _____________________________________________ _____________________________________________

20. A Four-step Plan Step 2: Enhancement:Step 2: Enhancement: –Mail a special thank you card or email –Ask about their interests or needs –Deliver a gift to their home

22. A Four-step Plan Step 3: Appointment:Step 3: Appointment: –Call and ask about interests and needs –Send special brochures or emails –Invite to Pastor’s dessert

23. A Four-step Plan Step 4: CommitmentStep 4: Commitment –Invite them to attend your newcomers class –Ask permission to place them in your church directory