1. Research support & digital literacy at LSE Dr Jane Secker, London School of Economics and Political Science Personalised Library Services in HE 22nd March 2011, Homerton College, Cambridge

2. Research support and the boutique model Research support and digital literacy

3. What skills do you think researchers need? Search skills Analytical skills Evaluation skills Information management skills Communication skills Networking skills Writing and presenting skills Marketing skills Project management skills

4. Understanding researchers needs

5. Which tools do researchers at your institution need / have? A virtual research environment? File sharing space Resource sharing tools – social bookmarking / social citation Collaborative writing tools – wikis Communication tools beyond email Professional networking tools Web presence tools – blogs, personal websites

6. Research support at your institution Do you offer training? Do you run courses? Do you work with other departments? Do you assess their needs? Do you respond to requests for training and development? What works, what doesnt? Discuss in pairs

7. Recent RIN report found… Researchers need access to tools to support document and data sharing across institutions Institutions should review their training provision and the configuration of support services to develop shared services but also look to provided customised support Libraries and research offices need to work together Researchers need training and guidance on copyright, IPR and licensing issues Research information systems need to reduce admin burdens and not interfere with creativity RIN (2010) Research Support in UK Universities

8. Broadening our support Building on information literacy training offered in libraries Exploiting new tools and technologies to support researchers Taught in collaboration with learning technology / IT staff Some might call this digital literacy Is there an agreed model?

9. What does digital literacy mean? How would you define the term? Do you consider yourself to be digitally literate? Do you / can you offer this type of support? What does it look like? Discuss in pairs

10. Definition of digital literacy …the skills, knowledge and understanding that enables critical, creative, discerning and safe practices when engaging with digital technologies in all areas of life FutureLab, (2010)

11. FutureLab (2010) model

12. Digital & information literacy at LSE

13. The boutique model Is it meant to be scalable? How does it relate to other services? How do we showcase what we can offer? Is it a premium service that can be charged for? Need library staff costs to be included in project proposals

14. Thanks for listening j.secker@lse.ac.uk Twitter: jsecker Blog: elearning.lse.ac.uk/blogs/socialsoftware