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How to Handle Conflict at the Workplace?
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Conflict management and resolution is a challenge that managers face in the corporate world
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What is Conflict?
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Conflict may be defined as friction between individuals due to differences of opinions, ideas, beliefs, values, needs or objectives.
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Types of Conflict
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Intrapersonal conflict
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Interpersonal conflict
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Functional conflict
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Intergroup conflict
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Why does conflict arise?
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No two people are alike
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See things differently
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Different ideologies
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Different approaches to problem-solving
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Poor communication channels
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Competition for limited resources
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Differences in goals and values
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Organizational inter-department friction.
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Effects of conflicts
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1. Positive effects of conflicts
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Triggers the need for searching for new facts and solutions.
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Improves group cohesiveness
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2. Negative effects of conflicts
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Reduces productivity
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Delays the decision-making process
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How do you deal with conflict situations?
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Negotiate
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Solve the problem
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Conceptual skills
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Communication Skills
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1. Listening 2. Asking Question
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Assertive action
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Manage emotions and tempers
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Resolve the conflict in a healthy way
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Be polite and respectful
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Conclusion
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“Conflict arises when a difference between two (or more) people necessitates change in at least one person in order for their engagement to continue and develop. The differences cannot coexist without some adjustment” Jordan (Courage in connection: Conflict, compassion, creativity)
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To read articles on similar topics, please visit blog.commlabindia.com
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Thank You
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