1. Learning: Re-Imagined
Re-Inventing Learning at Motel 6
Debbie Ascenzo, Sr. Manager, eLearning
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2. Accor Accor Hospitality Accor Services 4,000 hotels worldwide
Economy to full scale
Accor Services
In 40 countries around the world
Benefits
Rewards & Loyalty
Expense Management
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3. Accor Hospitality
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4. Motel 6 Then Founded in 1962 Original price per night $6
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5. Motel 6 Now
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6. Academie Accor North America
Member of Academie Accor Worldwide
Network of 16 local Academies
Strategic facility to increase employees’ skills and performance
ANA Headquarters - Dallas, TX
Supports
Motel 6 Regional Training Centers
Dallas, TX
Phoenix, AZ
Contact Center – Columbus, OH
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7. History of eLearning at Accor
2002 – 300 Motel 6 General Managers
Creation of Académie Accor Online
Customized portals by brand
2005 – Certification implemented
Académie Australia/New Zealand
2007 – Southeast Asia
2009 – 25,000 Online University Enrollees
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8. Looking for a New Vendor
Outgrew current vendor
Needs
Better reporting
LMS more flexible and cost effective
Learning programs
Consultative approach with vendor
Better ILT functionality
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9. Changes at Motel 6 Grow our network to 1100 locations by 2010
Update all locations to match our “Phoenix” Prototype
Build new corporate and franchise prototypes
Changing General Manager (GM) profile
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10. Training meets Business Demands
Issues
Enhance MIT training to encompass changing profile of GM
MIT Training currently saturates trainees
Solutions
Training in three phases
Utilize technology
SMEs will deliver at all phases of the training
© SkillSoft Corporation 2003

11. Previous MIT Training Program
Two Training Facilities
Dallas
Phoenix
Four Training Managers
Six week training program
OJT
Classroom
Property Management Experience
Property Takeover
Over 300 GMs trained yearly
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12. Re-invented MIT Curriculum
Phase 1:
OJT
Classroom
Property takeover
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13. Re-invented MIT Curriculum
Phase 2:
Long Distance Learning
Trainee responsible for enrolling in sessions
Provide reports to AMs
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14. Re-invented MIT Curriculum
Phase 3:
Long Distance
Self-Development
Completion
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15. Blending with Online University
Create Advanced Group for Motel 6
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16. Blending with Online University
Create MIT accounts
Move custom content to OU
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17. Blending with Online University
Create hard skills assessment for OJT
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18. Blending with Online University
Select SkillSoft content for internal promotes
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19. Blending with Online University
Create Learning Programs
Create Dialogue sessions for SMEs
Set-up registration for Dialogue sessions
Train SMEs on synchronous training
© SkillSoft Corporation 2003

20. Blending with Online University
Release Management Knowledge Center
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21. Motel 6 Learning Growth Model
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22. Benefits of Blending Reduced classroom time
Employee has more responsibility for their training
New GM able to apply learning before moving on
Phase II & III couldn’t happen without self-enrollment
Improved reporting to Area Managers
Lower MIT turnover
Savings $220,000 per year
© SkillSoft Corporation 2003