1. Author: Parisha Shah parishas@miracleatwork.comparishas@miracleatwork.com | www.miracleatwork.com Software Solutions for your IT Challenges

2. Easily Reach to the Customers and Prospects. Educating Customers and Prospects. Customer Relationship Management. Customer Grievance handling. Organize Feedback mechanism and surveys. Empower Sales team with Information. Benefits for Customers. Decreasing cost of operations for Complaints. Fighting Competition & Generating Revenues. Can provide good insight for purchase dept. Other benefits. 2www.miracleatwork.com

3. Customers and prospects can Reach the website from any where, any time ( 24x7). Be brought to the website through internet promotions. Be told about the latest Products. Easily and quickly get information of their interest. Be kept updated by periodic broadcasts. Be easily wished greetings, send reminders, etc. Be told about opportunities like enrolling for Service etc. Reduce Cost of communication. Be attracted because of this facilities. Be won from your competitors. 3www.miracleatwork.com

4. Best, Effective and Economy medium for Giving information on Goal/Vision/Mission. The glorious path taken for evaluation. Success stories and Feedback of happy clients. List of big and good customers who trust You. How hard You work to meet the Clients needs. Loans & other financing schemes available, etc. Benefits in Purchasing from You. Important contacts and addresses. Feedback/Complaints redressed. Future growth like new Branches, new initiatives like Free Service/Checkup, Buy back etc. 4www.miracleatwork.com

5. Easily Communicate. File Complaints, Suggestions, queries, without worrying about whom to address and where. Easily Communicate. File Complaints, Suggestions, queries, without worrying about whom to address and where. Hassle Free Transacting. Customers can save their time by avoiding queues at counters. No need to take supporting documents anywhere. Get Status / Reply instantly for their transactions. Hassle Free Transacting. Customers can save their time by avoiding queues at counters. No need to take supporting documents anywhere. Get Status / Reply instantly for their transactions. Get Information at a click of Mouse. User can easily query for statements. User can view particulars like rules, charges, facilities, etc very easily Get Information at a click of Mouse. User can easily query for statements. User can view particulars like rules, charges, facilities, etc very easily Use at their convenient timings. Customer can schedule their actions according to their convenience rather than doing at bank timings. Use at their convenient timings. Customer can schedule their actions according to their convenience rather than doing at bank timings. Easily reach Bank & Save time. Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally. Easily reach Bank & Save time. Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally. Safe Banking Customers can depend on our security measures. Safe Banking Customers can depend on our security measures. 5www.miracleatwork.com

6. Easily Communicate. File Complaints, Suggestions, queries, without worrying about whom to address and where. Easily Communicate. File Complaints, Suggestions, queries, without worrying about whom to address and where. Hassle Free Transacting. Customers can save their time by avoiding queues at counters. No need to take supporting documents anywhere. Get Status / Reply instantly for their transactions. Hassle Free Transacting. Customers can save their time by avoiding queues at counters. No need to take supporting documents anywhere. Get Status / Reply instantly for their transactions. Get Information at a click of Mouse. User can easily query for statements. User can view particulars like rules, charges, facilities, etc very easily Get Information at a click of Mouse. User can easily query for statements. User can view particulars like rules, charges, facilities, etc very easily Use at their convenient timings. Customer can schedule their actions according to their convenience rather than doing at bank timings. Use at their convenient timings. Customer can schedule their actions according to their convenience rather than doing at bank timings. Easily reach Bank & Save time. Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally. Easily reach Bank & Save time. Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally. Safe Banking Customers can depend on our security measures. Safe Banking Customers can depend on our security measures. 6www.miracleatwork.com

7. Communication & Stationery Exp. Sending Emails/Web Posts. Circulating E-copies instead of printed documents. Taking Queries Online. Communication & Stationery Exp. Sending Emails/Web Posts. Circulating E-copies instead of printed documents. Taking Queries Online. Front office Expenses. Making various processes online like Status / Balance Enquiries. Address Change Requests. Loan Application, Form filling. Front office Expenses. Making various processes online like Status / Balance Enquiries. Address Change Requests. Loan Application, Form filling. Transaction / Operation Costs. Making various processes online like Online Money Transfer. Statement Queries. Address/similar change req. Transaction / Operation Costs. Making various processes online like Online Money Transfer. Statement Queries. Address/similar change req. Tracking & Enhancing processes. Get status of each step of execution for the online process. Modify them to increase Time To Work and maximum output at lowest cost. Tracking & Enhancing processes. Get status of each step of execution for the online process. Modify them to increase Time To Work and maximum output at lowest cost. 7www.miracleatwork.com

8. Announce World Wide presence. Increase your Good will by declaring reachable from any where in the world. Announce World Wide presence. Increase your Good will by declaring reachable from any where in the world. Use resources in Core Activities. Most of the simple queries are resolved by Help desk/online, which enables staff to concentrate on their Important Activities. Use resources in Core Activities. Most of the simple queries are resolved by Help desk/online, which enables staff to concentrate on their Important Activities. Saving on operation Cost. Save operation costs by making processes to use softcopies of documents and use valuable HR for critical Activities. Saving on operation Cost. Save operation costs by making processes to use softcopies of documents and use valuable HR for critical Activities. Generating new revenues. Being online, Bank can focus on Internet Marketing and attract customers. Generating new revenues. Being online, Bank can focus on Internet Marketing and attract customers. Meet Expectations of Modern Banking. Customers will love using online banking. This will help Bank in meeting very important desire. Meet Expectations of Modern Banking. Customers will love using online banking. This will help Bank in meeting very important desire. Outperform Competition. Online Banking will help bank to outperform their competitors. Online Banking will help bank in generating new revenues. Outperform Competition. Online Banking will help bank to outperform their competitors. Online Banking will help bank in generating new revenues. 8www.miracleatwork.com

9. Less requirement of physical branches. Give more time to visiting customers. Evaluate processes to increase efficiency. Add a big facility to the list of services. Use savings in high marketing to increase Customer base. Provide World class services and get a big smile on Customers Face. 9www.miracleatwork.com

10. This is just a glimpse of how you can change your Bank. Online Banking can be a revolutionary step for your Bank. To implement it for your Bank & other details please contact: Parisha Shah parishas@miracleatwork.comparishas@miracleatwork.com | www.miracleatwork.comwww.miracleatwork.com Thank You