1. Implementing ILLs in Aleph: a beginners experience Marissa Collins Kingston University EPUG Aleph ILL meeting 5 th October 2011

2. Overview Centralised ILL model based at biggest LRC ILLs team within Customer Services All ILLs received at biggest LRC and delivered by van to other three LRCs

3. Overview No charge to end users for ILL requests FileOpen for Secure Electronic Delivery direct to the end-user Switched from Talis to Aleph in July 2011

4. Challenges Coping without an operational system in interim Expecting things to work instantly Waiting for a response from library systems team & Ex-Libris Persuading senior management to agree to e-signatures

5. Challenges Training new staff around annual leave Rewriting our procedures Rethinking our charging procedures Getting the configuration right

6. Successes Streamlined processes Primo request form More time for UK/Worldwide location searches Significant savings Ex-Libris second visit in September

7. Whats next? Reports SEDs direct to patron from BL SFX ISO protocol

8. Questions & Discussion