2. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 1 Getting In and Moving Up in Human Resources with Priscilla Claman of Career Strategies, Inc. Priscilla Claman of Career Strategies, Inc.

3. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 2 Who am I? A career-long trainer, OD practitioner, and HR professional Someone fascinated by the relationship between people and the places they work Someone committed to improving that relationship Priscilla Claman President, Career Strategies

4. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 3

5. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 4 What We Do at Career Strategies Competency models and applications of them for organizations seeking improved fit between people and work Business-focused career programs for organizations and individuals

6. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 5 MOST HUMAN RESOURCES DEPARTMENTS Vice President HR Generalist Client Client Client HR CUSTOMER SERVICE CENTER HR Generalist HR SPECIALISTS (can be outsourced) Client Client Generalists may report to the VP of HR or to their client with a dotted line to the other relationship

7. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 6 When You Start Out in HR, Your Success Depends on: Throughput — what you can produce Learning the basics — Ask... for the opportunity to learn... Customer service skills Employment law The business + The processes of your organization

8. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 7 Copyright © 1999 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 What Does It Take to Take That Second Step? Taking an analytical approach to what you do Developing client relationships in the business Success in the first job Identifying problems, opportunities to improve, ways to measure your success other than throughput

9. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 8 Success in Your Second HR Job Depends Upon Asking for the Opportunity To: Share what you know with others in your department and in the firm Develop a positive reputation for making a contribution within your company Maintain your productivity and your analytical approach

10. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 9 When You Choose a Career in Human Resources: There Is So Much You Can Learn! Organization Development Staffing Employee Relations Compensation HR Technology Benefits Training Leadership Development

11. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 10 Life Outside of HR and the Closest Equivalents HR Specialties…………..and similarCorporate Functions Sourcing/RecruitingMarketing EmploymentSales HRISIT Service Center/Payroll/ProcessingOperations TrainingSales/Product Management Benefits and CompensationFinancial Analysis

12. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 11 What Does It Take to Be an HR Generalist? Knowledge of two or three specialty areasKnowledge of two or three specialty areas Project management skillsProject management skills Client relationship skillsClient relationship skills

13. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 12 How Do You Get to Be an Entry Level Generalist? Work for a generalistWork for a generalist Develop client relationships with the generalist you want to work forDevelop client relationships with the generalist you want to work for And...And...

14. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 13 — and their translation into skills you are using in college — The Human Resources Skills ÊProject management ËChange management ÌClient relationship skills ÍFinancial analysis and measurement ÎPersuasion, influence, coaching ÏKnowing when to stand for something Big 6

15. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 14 Crossing the Bridge... A Bob Gatti Expression and a Human Resources Dilemma

16. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 15 “You can’t get a job anymore without proving you can do it first.” — an annoyed career changer

17. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 16 How Do You Prove You Can Do a Job You Have Never Had? 1. Deconstruct it. 2. Get experience doing every piece of it. 3. And Ask... for the chance. For example: How do you get to be a manager of others? Interview candidates Manage a project Coach a new person Run meetings Train colleagues Lead a task force Train colleagues

18. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 17 How Do You Analyze What You Already Know? 1. Deconstruct your current experience at work or in college. 2. What skills and experiences do you have in your toolkit as a result? 3. What skills or experiences do you need to have to get you to your goals?

19. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 18 ÊLooking at the first five of the skills: — Which one is your biggest strength now? What story of one of your accomplishments illustrates that strength best? — Which one do you want to learn more about in the next three months? Whom can you Ask... for an opportunity to practice this skill? ËIn pairs, share your biggest strength, what you want to learn next, and how you’re going to accomplish that. ÌAnd on March 21st... What’s Next in Your Career? Big 6

20. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 19 The Human Resources Skills Project management Project management Change management Change management Client relationship skills Client relationship skills Financial analysis and measurement Financial analysis and measurement Persuasion, influence, coaching Persuasion, influence, coaching Knowing when to stand for something Knowing when to stand for something Big 6

21. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 20 What’s our Future as Human Resources Professionals? Measuring and articulating the value of HR activities Establishing credibility with employees and managers — and the public Understanding both “the business of business” and the business of the firm Taking an integrated approach to managing a firm’s HR strategy

22. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 21 What I Would Like From You Please: Remember to Ask... for what you need to be successful and satisfied at workRemember to Ask... for what you need to be successful and satisfied at work For more information on HR careers, have a look at the HR White Paper on my web site www.career-strategies.comFor more information on HR careers, have a look at the HR White Paper on my web site www.career-strategies.com E-mail me your thoughts at pclaman@career-strategies.comE-mail me your thoughts at pclaman@career-strategies.com

23. Copyright © 2002 Career Strategies, Inc. All rights reserved. This material may not be reproduced or used in any other way without prior written permission of Career Strategies, Inc., 11 Beacon Street, Boston MA 02108 Getting In and Moving Up in Human Resources Page 22 Thank You for Attending Getting In and Moving Up in Human Resources with Priscilla Claman of Career Strategies, Inc.