1. 1 Union Pacific Railroad WWW.UP.COM You will need a myUPRR User ID to view Chargeable Events on the UP Web site. If you have a User ID, go to WWW.UP.COM. Click on Customers and then click on myUPRR and enter your User ID and password. If you do not have a User ID, click on Customers, then click on Register for MyUPRR.

2. 2 Chargeable Events Demurrage What is Chargeable Events? Chargeable Events or CES, is UP’s new online demurrage system which uses capacity, spot type and serving area to calculate demurrage. Instead of the traditional free days, customers receive credits and debits based on available capacity or cars ordered in. CES balances are available daily. Section 9 of UP Tariff 6004 contains the CES rules. The Tariff is on the UP Web site, under General Rules, Demurrage and Fuel Surcharge.

3. 3 Chargeable Events Demurrage Arrival Credit = Two credits are issued for each car arriving the Serving Area. The serving area is the UP terminal, yard or track where cars are held prior to delivery to industry. Capacity Credits = Credits are issued for spot on arrival customers when the customer has available capacity. Two credits will be issued for each loaded car up to Customer’s maximum available capacity. Spot on arrival customers allow UP to choose which cars to spot to industry based on available capacity. Placement Credits = Credits issued when the Order In Customer request specific railcars and the RR delivers an alternate car or deliver no cars. Two (2) credits are issued when the RR doesn’t deliver the car ordered. Order in customers select cars via UP’s Web site for placement. Release Credits = Credit issued when customer refuses loaded rail car for any reason other than freight claims. Miscellaneous Credits = Credits issued as a result of a dispute. Unloading Terms This document is a representation of UP Tariff 6004. In the event of a conflict, actual published UP Tariff 6004 will apply. The UP Tariff 6004 is available on the UP Web site, www.up.com.

4. 4 Under Manage, click on Chargeable Events. Save it as a favorite for quicker access. Blue type or underlined type is a link to specific car detail. Manage: Chargeable Events

5. 5 Chargeable Events Demurrage Select a location and click on View Location. Help Text is available on all screens. Jensen Enterprises Omaha, NE Jensen Enterprises St. Louis, MO

6. 6 Customer Location Selection Customer and Location Bill type – Loading or Unloading Amount Due - Month to Date Click on Unloading to open and review demurrage data. Consignee: Jensen Enterprises - Omaha, NE Chargeable Events Demurrage

7. 7 The Status Today Tab contains links with current data about your facility’s demurrage status. Capacity – Track data On Spot – Car IDs Serving Area – Car IDs Current Charge - Month to Date ($-975= $975 Credit) View Open Bills – Open demurrage bills Jensen Enterprises, Omaha, NE 20-123456 Unloading Jensen Enterprises 1400 Dodge Omaha, NE

8. 8 Chargeable Events Demurrage Jensen Enterprises, Omaha, NE 20-123456 Unloading Activity Tab – 3 Views Summary Commodity View Car detail links Debit/Credit Totals Balance by Commodity Daily Details View In depth facility data Car detail links Debit/Credit Totals Car Details Individual car reporting Easy to read

9. 9 Chargeable Events Demurrage Jensen Enterprises, Omaha, NE 20-123456 Unloading Activity Tab - Daily Details View Cars in UP Yard/Serving Area Arrived = Cars arrived in the Serving area, 2 arrival credits issued for all cars upon arrival To Industry = Cars actually placed at your industry Total = Remaining Cars in Serving Area Cars on Spot Private = Private Cars on Spot RR = RR/Foreign cars on spot Released = Loads released empty Debits = Chargeable Cars Credits = Arrival, Capacity, Placement or Release Credits Charge = Debits – Credits. Balance = M-T-D Balance

10. 10 Chargeable Events Demurrage Jensen Enterprises 20-123456 Unloading Daily Activity Tab – Debit Link On the Daily Details screen, you can view which car(s) are incurring debits on any given day. Click on the number of debits issued to view the car detail.

11. 11 Chargeable Events Demurrage Jensen Enterprises 20-123456 Daily Detail – Credit Link On the Daily Details screen, you can view the type of credits issued as well as the number of credits issued. Click on the number of debits issued on any given day.

12. 12 Chargeable Events Demurrage Jensen Enterprises, Omaha, NE 20-123456 Unloading Daily Activity Tab - Cars Available Link Car numbers listed are cars available in the serving area. To Sort each car drilldown, click on a column header to re-sort the car list and choose either ascending or descending order for your sort. You can customize the drill downs by clicking on the Show Columns link.

13. 13 Chargeable Events Demurrage Jensen Enterprises 20-123456 Unloading Show Columns Customization Click on the box adjacent the Column header that you would like displayed. Once you customize your view, CES will display that data for all car drilldown screens in CES. If you request the Ordered In Date column and the car hasn’t been ordered in, like NCUX 30743 in the example here, the field will be blank until that car has been ordered in for placement at industry. Once you’ve chosen the column display, click on show columns and the display will be set up. You can change this as much or as often as you like.

14. 14 Chargeable Events Demurrage Jensen Enterprises 20-123456 Unloading Activity Tab – Car Details Individual Car Data Commodity Description Event and Event Date

15. 15 Chargeable Events Demurrage Jensen Enterprises 20-123456 Unloading Rate Authority Tab Tariff or Contract Rate will be displayed.

16. 16 Chargeable Events Demurrage - Disputes Jensen Enterprises 20-123456 Unloading Disputing a Demurrage Bill You can dispute any CES charge online.

17. 17 Chargeable Events Demurrage - Disputes Jensen Enterprises- Omaha, NE 20-123456 Unloading Creating a CES Online Dispute Select a car to dispute by clicking in the small box to the left of the car number. Click on the Dispute button at the bottom of the car list.

18. 18 Chargeable Events Demurrage - Disputes Creating a CES Online Dispute Once you select a car to dispute and click on Dispute, the CES display will change to the Dispute tab and the car selected will be displayed. If you want to change a reporting date, click on the calendar link to the right of the Event Date and select a new date. If you need to enter additional comments about your dispute, a Remarks field has been included on the dispute screen Click on Submit Disputes at the bottom of the page.

19. 19 Chargeable Events Demurrage - Disputes Jensen Enterprises 20-123456 Unloading Creating a CES Online Dispute CES will issue a dispute number and display the status on the Dispute page. If you need to enter a general dispute, from the Disputes Tab, click on Submit General Dispute. Add comments and click on Submit disputes. CES also displays the number and status of your disputes on the Status Today Tab.

20. Chargeable Events Demurrage Bill Acct Number 20-123456 Jensen Enterprises Summary Statement of CES Customer, City, State Statement Date Account Number Invoice Number Type of Charge Location Amount Due Demurrage Team Phone/Fax

21. 21 The Demurrage Bill - Daily Charges Daily Charges Summary Cars in UP Yard Arrived = Cars Arrived in the Serving are To Industry – Car AP’d at Industry Total = Remaining Cars in Serving Area Cars on Spot Private = Private cars on Spot RR= RR/Foreign cars on spot Released = Loads released empty Debits = Chargeable Cars Credits = Arrival, Capacity, Placement or Release Credits Net Debits = Debits less Credits. Acct Number 20-123456 Jensen Enterprises Bill # 400000 July 2006

22. 22 Chargeable Events Bill – Credit Summary Acct Number 20-123456 Jensen Enterprises Bill # 400000 July 2006 Credit Summary Arrival Credits Capacity Credits Placement Credits Number Amount Release Credits Number Amount Miscellaneous Credits Number Amount Total Credits Issued Arrival Credit = Two credits issued for each car arriving the Serving Area. Capacity Credits = Credits issued for spot on arrival customers when customer has available capacity. Two credits will be issued for each loaded car up to Customer’s maximum available capacity. Placement Credits = Credits issued when the Order In Customer request specific railcars and the RR delivers an alternate car or deliver no cars. One (1) credit issued for a substituted car. Two(2) credits issued when the RR doesn’t deliver any cars. Release Credits = Credit issued when customer refuses loaded railcar for any reason other than freight claims. Miscellaneous Credits = Credits issued as a result of a dispute. Value of Credit is $75.00. This document is a representation of UP Tariff 6004. In the event of a conflict, actual published UP Tariff 6004 will apply. UP Tariff 6004 is available on the UP Web site, www.up.com.

23. 23 Chargeable Events Bill – Car Detail Car Detail Car ID Load/Empty Status Car Type RC/PC = RR Controlled or Private Controlled Waybill Date Commodity Code Date Arrived Serving Area Date Ordered for Placement Date Released Total Debits Accrued Acct Number 20-123456 Jensen Enterprises Bill # 400000 July 2006

24. 24 Union Pacific Railroad WWW.UP.COM