1. Future Proofing Malta’s Gaming Eco-system Joseph Cuschieri – Executive Chairman Changing the ball game... Joseph Cuschieri – Executive Chairman

2. Agenda o Our philosophy o Licensing o Key Performance Highlights o Key Challenges o What are we doing? | Our Reform Agenda o What’s next ? | In Focus

3. Our Philosophy

4. o Collaborate with other Regulators and jurisdictions, o Regulate and not ban, o Seek common ground, o Consumer focused, o Keep the gaming industry clean and sustainable Our regulatory ethos

5. Licensing

6. January – September YOY 20132014 % Difference Licenses Issued 32140125% Registered Companies 22025817%

7. Key Performance Highlights

8. Key Performance Highlights 1 2 34 VAT 2015 recommendations Set up research unit within the Authority Initiated consultations on Key Official standards, Cloud solutions, Digital Games of Skill with Prize Initiated office relocation to Smart City project

9. 5 67 8 Enhanced stakeholder outreach and consultation Launched the Responsible Gaming Foundation Improved efficiency of the Authority and introduced a performance based approach to regulatory policy Stepped up activities within EU & international fora (more coordination and alignment) Key Performance Highlights

10. 9 101112 Reduced Licence Processing Time by 50% Reduced support ticket closure time by 48% Quick Wins introduced this year Restructuring of the LGA Key Performance Highlights

11. Key Challenges

12. Key Challenges New VAT Directive Developing EU Trends Player protection Regulatory overhaul Innovation New technologies UNIQUE GAMING ECO-SYSTEM

13. What are we doing? Our Reform Agenda “What got us here, won’t take us there...”

14. Our reform agenda POLICY ORGANISATIONAL STRATEGIC Regulatory overhaul Regulatory entrepreneurship Knowledge management Centre of excellence Player protection Gaming Malta Gaming Academy Growth focus Market Re-Positioning

15. What’s next? In focus …

16. Certification of standards Disaster recovery One stop shop Customer experience HQP scheme Banking Payment systems Social gaming Intermediaries

17. Thank you for your attention!