1. NHS inform Scotland’s National Health Information Service Arlene Campbell NHS inform Partnership Manager

2. Online Telephone Face to face

4. Telephone NHS inform: 0800 22 44 88 (anonymous) Health Information Advisors General health information enquiries Illnesses / Conditions Treatments NHS Services Current Health Issues Support Service Directory

5. Online Enquiries Approximately 250 enquiries per month ‘Same but different’! - more complex - no cue’s or additional information More scripted response Processes in place for identification of potential symptomatic enquiries.

6. Developments Mental Health & Wellbeing Carers NES information plus content Live Well Cancer Palliative Care Bereavement Learning Disabilities Better Together ‘Know who to turn to’ Living and Dying Well Medicines information Children/Youth Zone Life Begins @ 40 (roll out Feb.2011) Long Term Conditions

8. ‘Face to Face’ Delivery of Health Information

9. Partnership

10. NHS inform Regional Health Boards National Organisations SGHDPharmacies Educational Institutes Public Voluntary Organisations & Charities Libraries LA & Health Special Health Boards Other NHS Organisations

12. Why ‘ Face to Face’ ? People still value face to face interaction. Trust Personalised approach Appropriate situation

13. Your Community, Your Health

15. Your Community Your Health Will provide people with quality assured health information, in community settings, to enable them to make informed decisions about their health and healthcare

16. Email us nhs.inform@nhs24.scot.nhs.uk nhs.inform@nhs24.scot.nhs.uk NHS inform Partnership Manager arlene.campbell@nhs24.scot.nhs.uk