1. C9: SOA Management with Actional® for Sonic™
Unplugged - Live at work…
Stefano Picozzi
Solutions Architect

2. 2

3. Agenda The Product Portfolio Why SOA Management? The demo use case
SOA Management with Actional for Sonic
The Product Portfolio
Why SOA Management?
The demo use case
Let’s get unplugged …
Actional for SOA Operations
Actional for Continuous Service Optimization 3

4. Progress SOA Portfolio
Enterprise
Service Bus
Enterprise Messaging
Sonic
Sonic
SOA
Management
Data Interoperability
Actional
DataXtend®
Registry/
Repository
Mainframe Integration
Partners
Shadow®
Business Process Management
Complex Event Processing
Partners
Apama® 4

5. Agenda The Product Portfolio Why SOA Management? The demo use case
SOA Management with Actional for Sonic
The Product Portfolio
Why SOA Management?
The demo use case
Let’s get unplugged …
Actional for SOA Operations
Actional for Continuous Service Optimization 5

6. Why SOA Management? The SOA-enabled enterprise
Business processes span “silos”
No one team has end-to-end responsibility
No one team knows all the moving parts
No one team makes all the decisions
SOA WORLD
Line-of-business silos
Each business process is self-contained
One team has end-to-end responsibility
One team knew all the moving parts
One team made all the decisions
Applications and business functions map one-to-one
TRADITIONAL WORLD 6

7. ? Why SOA Management? If you can’t see it: You can’t measure it
The SOA-enabled enterprise
Business processes span “silos”
No one team has end-to-end responsibility
No one team knows all the moving parts
No one team makes all the decisions
A bottom-up silo-oriented view no longer works
If you can’t see it:
You can’t measure it
You can’t optimize it
You can’t secure it
You can’t control it ?
SOA WORLD
Line-of-business silos
Each business process is self-contained
One team has end-to-end responsibility
One team knew all the moving parts
One team made all the decisions
Applications and business functions map one-to-one
TRADITIONAL WORLD 7

8. Agenda The Product Portfolio Why SOA Management? The demo use case
SOA Management with Actional for Sonic
The Product Portfolio
Why SOA Management?
The demo use case
Let’s get unplugged …
Actional for SOA Operations
Actional for Continuous Service Optimization 8

9. The demo use case
Park Entrance
Attractions
Park Restaurants 9

10. Agenda The Product Portfolio Why SOA Management? The demo use case
SOA Management with Actional for Sonic
The Product Portfolio
Why SOA Management?
The demo use case
Let’s get unplugged …
Actional for SOA Operations
Actional for Continuous Service Optimization 10

11. Actional for SOA Operations (aka SOA Ops)
No one knows what’s really going on
APPLICATION OWNERS
Why is it my problem?
USER   ?
Experiences issue
SOA PERSPECTIVE
IT Operations sees normal behavior
HELPDESK
SOA OWNER
Why look at me?              ? ? ? ?
IT PERSPECTIVE 11

12. Actional for SOA Operations?
No Custom Coding or Configuration ? ?
Discover process flows
Map dependencies
SOA Environment
End to end across HTTP, RMI, EJB, Web services,
.NET™, database, messaging, custom apps 12

13. Actional for SOA Operations
Less than 1% overhead
Monitor service levels
Alert on performance and availability issues
Snapshot individual transactions to easily isolate the root cause of problems 13

14. Agenda The Product Portfolio Why SOA Management? The demo use case
SOA Management with Actional for Sonic
The Product Portfolio
Why SOA Management?
The demo use case
Let’s get unplugged …
Actional for SOA Operations
Actional for Continuous Service Optimization 14

15. Actional for Continuous Service Optimization (aka CSO)
How do I ensure the best customer gets the best service?
“End-to-end process matters. Not all customers, channels, or processes are created equal”
Business Concerns:
SOA PERSPECTIVE
“Average response times, overall availability”
IT Tools Deliver: 1 7 2 3 6 7 1 8 2 5 9 6 8 4
SOA Owner
IT PERSPECTIVE 15

16. Actional for Continuous Service Optimization
Looking at services from the eyes of business
Responsiveness by Channel
$/Order by Customer
Customers
Revenue Usage
Order Service
Orders by Region
Elapsed “OrderFulfillment” Time by Business Unit 16

17. Actional for Continuous Service Optimization
Closing the loop for continuous optimization
CHANNELS
Channels
Revenue Usage
Channels
Revenue Capacity
SERVICES 17

18. Actional for Continuous Service Optimization
Tying the business and IT contexts together
Show process-wide information
Show process flow in depth
Show IT level details
Show process flow map at high level
Show business information 18

19. In Summary SOA is a good idea! SOA is not easy to implement!
SOA is not easy to manage …
… unless you’re using Actional! 19

20. For More Information, go to…
PSDN
Enhanced Visibility with Actional and Sonic ESB
SOA-19: Combining the Power 20

21. ?
Questions
SOA-37: SOA Management with Actional for Sonic 21

22. Thank You
SOA-37: SOA Management with Actional for Sonic 22

23. SOA-37: SOA Management with Actional for Sonic23