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ETHICS : The basic concepts and fundamental principles of decent human conduct. It includes study of universal values such as:conceptsfundamentalprinciplesconduct ◦ the essential equality of all men and women,men ◦ human or natural rights,natural rights ◦ obedience to the law of land,lawland ◦ concern for health and safety and for the natural environment. concernhealthsafetynatural environment 2
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ETHICAL ◦ Equitable, fair, and just dealing with people that, although pragmatically flexible according to the situation and times, conforms to self-imposed high standards of public conduct.dealingtimeshigh conduct ETHICAL BEHAVIOR ◦ Acting in ways consistent with what society and individuals typically think are good values.consistentindividualsvalues ◦ Ethical behavior tends to be good for business and involves demonstrating respect for key moral principles that include honesty, fairness, equality, dignity, diversity and individual rights.businessmoralprinciplesdiversityindividual rights 3
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ETHICAL STANDARDS: PrinciplesPrinciples that when followed, promote values such as trust, good behavior, fairness, and/or kindness.promotevaluestrustbehavior ETHICAL OBJECTIVES: The goals set by an organization that fall within an established set of moral guidelines or fair business practices. establishedmoralguidelinesbusiness practices ETHICAL VALUES: The set of established principles governing virtuous behavior in order to help assure that the company maintains a good business reputation.establishedprinciples behaviorordercompany maintainsbusinessreputation 4
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ETHICAL ISSUE: A problem or situation that requires a person or organization to choose between alternatives that must be evaluated as right (ethical) or wrong (unethical).problemperson organizationrightethical ETHICAL RELATIVISM: A tendency to make ethical choices only on the basis of what looks right or reasonable according to one's own belief or value system.ethicalchoicesrightreasonablevalue system https://www.youtube.com/watch?v=oF1CmtKyHNw 5
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Develop Ethical Standards or Values Increases moral within employees and company Helps attract new customers Builds higher customer loyalty Reduces risk of negative press or backlash by doing “the wrong” things Helps make a positive impact on community 6
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Honesty Integrity Keeping your Promises Loyalty Fairness Caring Respect Obeying the Law Pursuing Excellence Being a Leader Employee Morale Accountability 7
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Consistent Messaging Frequent Training Asking the Right Questions when Hiring/Promoting Process for Handling Complaints Consistent Discipline Internal Controls Checks and Balances Internal Audits Managerial Courage 8
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Edward Snowden Bangladesh Factory Collapse Debut of Healthcare.gov JP Morgan GlaxoSmithKline Lululemon Sheer Pants European Horse Meat Substitution Barney’s and Macy’s Carnival Cruise Google Lance Armstrong 9
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Means, Motive and Opportunity Diminished Opportunity = Diminished Crime Only Bothers Them the First Time 11
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People who know who did it tend to think discipline should be more lenient People that lie get thirsty!! Read the non-verbal language Listen to what they are NOT saying Always interview accused last Asking questions you know the answer to Good Cop/Bad Cop Most Uncomfortable Breaks Silence Plan, Prepare, Execute, Review, Double-Back, Review Again Punishment Fits the Crime 13
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Who will handle the situation? Who are those involved in the situation? Who should be involved in the investigation? Who should not be involved, but be knowledgeable about the situation? What are the Internal/External consequences Does the reason “why” matter? Is It Right? Is It Legal? 14
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Do Your Homework Inform Only Those Who Need to Know Termination Checklist Prepare the Manager, Prepare the Manager, Prepare the Manager Prepare Yourself for the Worst Case Scenario Know the Employee’s Typical Behavior Stay Calm Treat with Dignity and Care Terminate, Do Not Debate Discuss what You Will Do 15
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THANK YOU! 16
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