1. CHAPTER OBJECTIVES © SOUTH-WESTERN EDUCATIONAL PUBLISHING THE MANAGER AS LEADER nDefine the concept of leadership and important characteristics of leaders. nIdentify five important human relations skills needed by managers. nDiscuss two viewpoints of managers about employees' attitudes toward work. nCompare three different leadership styles and determine when each is most effective. nDescribe the importance of work rules in a business and the procedures managers should follow in enforcing them. 1212

2. © SOUTH-WESTERN EDUCATIONAL PUBLISHING THE IMPORTANCE OF LEADERSHIP nLeadership characteristics nInfluencing people nDeveloping leadership skills

3. © SOUTH-WESTERN EDUCATIONAL PUBLISHING LEADERSHIP TRAITS nIntelligence nJudgment nObjectivity nInitiative nDependability nCooperation nHonesty nCourage nConfidence nStability nUnderstanding

4. © SOUTH-WESTERN EDUCATIONAL PUBLISHING HUMAN RELATIONS nSelf-understanding nUnderstanding others nCommunication nTeam building nDeveloping job satisfaction

5. © SOUTH-WESTERN EDUCATIONAL PUBLISHING MANAGEMENT VIEWPOINTS ABOUT EMPLOYEES nEmployees need to be closely managed nEmployees perform well with limited management nA flexible viewpoint

6. © SOUTH-WESTERN EDUCATIONAL PUBLISHING LEADERSHIP STYLE nAutocratic leadership nDemocratic leadership nOpen leadership nSituational Leadership

7. © SOUTH-WESTERN EDUCATIONAL PUBLISHING HANDLING EMPLOYEE PROBLEMS nPersonal problems nWork rules nEnforcing work rules