1. Ch 12 QQ
T F 1. Operational managers tend to make highly structured decisions. T F 2. Document processing is a type of office system. T F 3. ERP is a type of design system. T F 4. A model of a new system is created during the feasibility study. T F 5. With phased system conversion, only one piece of the system is implemented at one time.

2. Ch12QQ
__ 6. Which of the following types of system is used to process Web site orders? a. transaction processing b. artificial intelligence c. decision making support d. design and manufacturing e. office and user productivity __ 7. Which of the following is NOT an example of an artificial intelligence system application? a. expert system b. neural network c. chatterbot d. just-in-time e. personal robot

3. Ch12QQ
a. CRM b. CAD c. MIS d. PLM e. GIS __ 8. A type of system that provides middle managers with pre-selected information. __ 9. A type of system used to design products. __ 10. A type of system that combines geographic information with other types of data.