1.  Chapter 12 Business Intelligence Define Business Intelligence

2. Chapter 12  Case 1 Daimler Mercedes Benz  Adelaide Brighton Cement

3. Chapter 12  Managers and Decision Making  The Manager's Job and Decision Making

5. Chapter 12  Why Managers Need IT Support  What Information Technologies Are Available to Support Managers?  Problem Structure  The Nature of Decisions  The Decision Matrix  Computer Support for Structure Decisions

6. Chapter 12  Define Business Intelligence  Data Analytics and Kelley Blue Book  Development of One or a Few BI related applications  Infrastructure to support enterprisewide BI  Support organizational Transformation

7. Chapter 12  NC State Case Study  Business Intelligence Applications  OLAP  Data Mining  Decision Support Systems

8. Chapter 12  Sensitivity Analysis  What if analysis  Goal seeking analysis

9. Chapter 12  BI Applications for Presenting Results

10. Chapter 12  Data Visualization Technologies  Geographic Information Systems  Reality Mining  Case 1800 Contacts

11. Chapter 12  Corporate Performance Management  Summary