1. How to Have An A+ Reputation At Work

2. What Creates Your Reputation? Your Network Your People Skills Your Communication Skills Your Work Habits Your Presentation of Yourself

3. Your Network Shaping your Brand –In your organization –In your industry –In your personal networks Network everywhere –Enjoy the conversation –Ask for opinions –Check for trust

4. Your Network and Trust Vet your network by testing them before you trust –Get-it-done trust –Expertise trust –Political trust –Structural trust

5. Your People Skills The little things mean a lot: be kind The feel-good factor –Fosters commitment –Helps build your good will bank account Give feedback, not criticism –Feedback lets you know: What you are doing now What you can do differently in the future

6. Your Communication Skills Listen first –Pause –Tune in –Ask for opinions KISS – Keep simple and short Use Punch and Pause Put in writing when possible Dont explain and dont complain

7. Your Communication Skills(2) Email –Lives forever –Needs softening Telephone talk –Good manners –Follow up Gestures matter –Show your confidence

8. Your Work Habits Promises made, promises kept –Start on time; finish on time –Let others know when there are delays Offices and filing –Show how you think –Make life hard or easy Say no nicely to get your work done

9. Your Presentation of Yourself Use the concept of Hollywoods Central Casting to mold your reputation –Looking the part matters –Moving the part matters –Aim for the job you want in the future Your work space tells others about you –Find ways to make it look professional Mind your manners