1. SMS Infrastructure Status: 12/02 Presented by:4 LaMonte Tandy SMS Concept Review SMS Concept Review FCC Specific Hierarchy Design FCC Specific Hierarchy Design Recent Design Modifications Recent Design Modifications Recent Distribution Activity Recent Distribution Activity Recommendations Recommendations

2. SMS Concept Review SMS Hierarchy Design SMS Hierarchy Design Site Systems and Roles Site Systems and Roles Wide Area Bandwidth Utilization Wide Area Bandwidth Utilization SMS Client Interaction SMS Client Interaction Site System and Client Communications Site System and Client Communications

3. Site Hierarchy Design Communications Assumptions Communications Assumptions Fast, Reliable Connections Fast, Reliable Connections Standard Practices Standard Practices Low Bandwidth – Slow Networks Low Bandwidth – Slow Networks Primary and Secondary Sites Primary and Secondary Sites

4. Site Systems and Roles Primary and Secondary Site Servers Primary and Secondary Site Servers Systems Roles Systems Roles Client Access Points (CAPs) Client Access Points (CAPs) Distribution Points (DPs) Distribution Points (DPs) Logon Points Logon Points

5. Wide Area Bandwidth Utilization SMS Addresses and LAN Senders SMS Addresses and LAN Senders Inbox Manager Server Process Inbox Manager Server Process CAPs and S. Servers CAPs and S. Servers Scheduling and Throttling Scheduling and Throttling CAPs vs. Secondary Servers CAPs vs. Secondary Servers Monitoring Tools (SMS Admin Console) Monitoring Tools (SMS Admin Console)

6. SMS Client Interaction Client Installation Client Installation Software Distribution Software Distribution Hardware and Software Inventory Hardware and Software Inventory Data Discovery Data Discovery

7. Site System and Client Wide Area Communications Site to Site Communications Site to Site Communications Site Configuration Changes Site Configuration Changes Software Distribution and Advertisements Software Distribution and Advertisements Data Discovery and Database updates Data Discovery and Database updates Client Communications Client Communications

8. Client Communications Hardware Inventory Hardware Inventory Software Inventory Software Inventory Software Distribution Software Distribution Offers, Lookups, CAPs, DPs Offers, Lookups, CAPs, DPs Offer Data Providers (ODPs) Offer Data Providers (ODPs) Remote Control Remote Control

9. FCC Specific Site Design Hub and Spoke Topology Hub and Spoke Topology SMS Hierarchy SMS Hierarchy FCB Primary FCB Primary FCS Secondary FCS Secondary Corporate Center WAN Access Corporate Center WAN Access Branch Center WAN Access Branch Center WAN Access

10. Network OS Support NDS (Legacy) NDS (Legacy) Client Logon Installation and Discovery Client Logon Installation and Discovery CAPs and DPs CAPs and DPs AD/NT (Steady State) AD/NT (Steady State) Client Logon Installation and Discovery Client Logon Installation and Discovery CAPs and DPs CAPs and DPs

11. Recent Design Modifications Upgraded SMSPrim to W2K & SMS SP4 Upgraded SMSPrim to W2K & SMS SP4 Resolved Open Inbox and Offer Info Files Resolved Open Inbox and Offer Info Files Upgraded SMSBranch and Clients to SMS SP4 Upgraded SMSBranch and Clients to SMS SP4 Upgraded Windows Installer to v2.0 for NT/2000 Upgraded Windows Installer to v2.0 for NT/2000

12. …NDS Container Management Container Collapse Container Collapse Login Script Revisions Login Script Revisions CAP Rebuild CAP Rebuild

13. …AD/NT Remote Client Installation Unattended Install based on Discovery Data Unattended Install based on Discovery Data Pre Installing SMS Client on Standard Images Pre Installing SMS Client on Standard Images

14. … Deletion of Obsolete Ads and Collections Lookup, Offer and Instruction Files Lookup, Offer and Instruction Files Addresses associated file management and distribution Addresses associated file management and distribution Wide Area replication and access implications Wide Area replication and access implications

15. …Branch Server CAP Configuration Evaluation Shelby, Mallard Creek, Mooresville, TestBranch Shelby, Mallard Creek, Mooresville, TestBranch CAP and Secondary Server Bandwidth Utilization CAP and Secondary Server Bandwidth Utilization Configuration Time Extensive and Unpredictable Configuration Time Extensive and Unpredictable

16. Recent Distribution / Communications Activity Wide Area traffic from Branches to SMSBranch Wide Area traffic from Branches to SMSBranch Branch Traffic targeted to other Branches Branch Traffic targeted to other Branches Branch Workstations Branch Workstations

17. …Branch Workstations Software Distribution: SMS Packages launch from external branch servers Software Distribution: SMS Packages launch from external branch servers Client Installation: Branch Client installations from SMSBranch Client Installation: Branch Client installations from SMSBranch Client Workstation Access to SMS: Advertisements, Offers, Inventory, and status reporting. Client Workstation Access to SMS: Advertisements, Offers, Inventory, and status reporting.

18. Recommendations SMS Site Hierarchy: Primary and Secondary Sites SMS Site Hierarchy: Primary and Secondary Sites Operational Delegation Operational Delegation AD / NT Hierarchy AD / NT Hierarchy Group Policies Group Policies Standard Images Standard Images

19. Primary and Secondary Sites WAN Service Providers WAN Service Providers Site Boundaries Site Boundaries Bandwidth Management Bandwidth Management Problem Isolation and resolution Problem Isolation and resolution

20. Operational Delegation Collection Management Collection Management Package / Job Scheduling Package / Job Scheduling Ad Hoc Support thru MMC Admin Console Ad Hoc Support thru MMC Admin Console Remote Tools, Status Logs, Schedules Remote Tools, Status Logs, Schedules Queries and Reporting Queries and Reporting

21. AD / NT Hierarchy All Servers All Servers Standard Application / Package Directory Footprint Standard Application / Package Directory Footprint Branch Server Demotion Branch Server Demotion Branch Secondary Site Cfg Bandwidth and Scheduling Administration Branch Secondary Site Cfg Bandwidth and Scheduling Administration Per Site Collections Footprint Per Site Collections Footprint

22. …Group Policies Shortcut Management: Policies implemented based upon group membership and standard application usage Shortcut Management: Policies implemented based upon group membership and standard application usage Logon Scripts: Preferred CAP and Distribution Points settings Logon Scripts: Preferred CAP and Distribution Points settings

23. Standard Images Workstation Windows Installer Policies for Elevated Privileges Workstation Windows Installer Policies for Elevated Privileges Inclusion of Windows Installer v2.0 Inclusion of Windows Installer v2.0 Inclusion of SMS Client Inclusion of SMS Client Modifications to First Charter Asset Info Modifications to First Charter Asset Info

24. Attachments Current Branch Client Communications Current Branch Client Communications Proposed Hierarchy Design Proposed Hierarchy Design Proposed Branch Client Communications Proposed Branch Client Communications Knowledgebase Articles Knowledgebase Articles Current Branches by PVC Provider Current Branches by PVC Provider