1. Coaching 101: Leadership through Coaching Your secret to being a successful volunteer manager! Diane Lloyd CFRE ACC Tracey Gibson CEC Results Imperative Group Tracey G Coaching

2. Flow for Today You as Leader What is Coaching? 5 Coaching Tactics Watch and Observe Lets practice!

3. Our Goals for this session: Is for you to leave with An understanding of coaching Insight into your leadership Inspiration A plan of action!

4. What is Leadership? Leadership is about how you make people feel - about you, about the project or work youre doing together, and especially about themselves. Author Betsy Meyers

5. What is Coaching? The International Coach Federation (ICF) Definition defines coaching as: partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.

7. 5 Coaching Tactics.The power of a great question! Are you really listening? Assumptions - know you are making them and STOP Acknowledgement - learn to use it - often. Accountability - build it in and you will see results.

8. Coaching Demo

9. Taking a look at coaching What did you see? What is working? What is different with this conversation? What did you learn watching this conversation?

10. RecruitmentIntakeTrainingRetentionRetirement Volunteer Management Process

11. The art of a great question! Be curious Ask, dont tell No assumptions Keep them short Open-ended Use their language, not yours Agenda free

12. Practicing the Art of Powerful Questions 1 person in your group will be the coachee/volunteer Everyone else in the group will take turns asking questions We have created some questions for you to use if needed This would not be a typical conversation yet gives you an idea of what it is like to ask these type of questions

13. I see you. I hear you. What you say matters to me Oprah Winfrey

14. Are you Listening......really listening???? You pause and do not reply to the person talking within 10 seconds You are not judging what they are saying Distractions like smart phones are no problem for you You are not thinking about what you could be doing instead of being in this conversation You ARE fully attentive to their message and present mentally and physically You ARE listening to understand

15. Great Listening takes practise...try this When a response starts to formulate in your head - acknowledge it and gently push it out of your mind Get comfortable with silence Maintain eye contact Put devices away and turn them off! WAIT – Why am I talking?

16. Practicing- Listening Two groups combine Lets play the Telephone Game We are going to start the story at the first person. Repeat the story to the person beside you – you have one chance to tell the story. Last people wait and share the story with the group.

17. Assumptions If others tell us something we make assumptions, and if they don't tell us something we make assumptions to fulfill our need to know and to replace the need to communicate. Even if we hear something and we don't understand we make assumptions about what it means and then believe the assumptions. We make all sorts of assumptions because we don't have the courage to ask questions. Miguel Ruiz, The Four AgreementsMiguel Ruiz

18. I notice that I make assumptions about.........

19. I am going to stop making assumptions about.....

20. Acknowledgement Share it...... often Give it...... often

21. Acknowledgement looks like this... Example: C- acknowledgement: Thanks for volunteering today Judy. A+ Acknowledgement Judy I really appreciate your attentiveness to detail with the tasks you worked on today. Thank you for contributing that skill to our organization. How are you currently using acknowledgement in your volunteer program?

22. I am going to practice acknowledgement with.....

23. Do what you say you are going to do! - Danielle LaPorte

24. Accountability Ideas Personal Reflection What is the one idea you want to take action on post-conference? Turn to partner and tell them about your accountability strategy...

25. We are here if you have any questions Contact Diane @ 250-812-3328 diane@resultsimperative.ca Contact Tracey @ Ph:250-380-9446 tracey@traceygcoaching.com