1. 2010 PLUS International Conference 15 Minutes of Infamy: Crisis Management in a Global Marketplace

2. 2010 PLUS International Conference The Round-Up… MODERATOR: Suzanne M. Meintzer, Esq., Attorney, Nelson Levine deLuca & Horst, LLC PANELISTS: Rebecca Garcia, ARM, PHR, CRM, CIC, Vice President and Director of Operations Professional Liability Insurance Services, Inc. Pamela J. Ritz, ARM, SPHR, CRM, President, Specialty Risk Management, Inc. John Seigenthaler, Chief Executive Officer, Seigenthaler Public Relations

3. 2010 PLUS International Conference What’s Up… Elements of Crisis Management Plans Initial Actions When a Crisis Takes Place Elements of a Media Strategy Evolution of Insurance Policies Crisis Management & Traditional Coverages Q&A

4. 2010 PLUS International Conference Essential Elements of an Effective Crisis Management Plan

5. 2010 PLUS International Conference Initial Actions When a Crisis Takes Place

6. 2010 PLUS International Conference Essential Elements of an Effective Media Strategy

7. 2010 PLUS International Conference Evolution of Insurance Policies

8. 2010 PLUS International Conference Crisis Management & Traditional Coverages

9. 2010 PLUS International Conference Questions & Answers

10. 2010 PLUS International Conference Many Thanks To… Suzanne M. Meintzer Rebecca Garcia Pamela J. Ritz John Seigenthaler